Customer Service Representative
Fleet Glass Services, Inc., Austell, Georgia, United States, 30001
Overview
Join the Experts in Fleet & Heavy Equipment Glass Services Founded in 1996 and headquartered in Raleigh, North Carolina, Fleet Glass Services (FGS) is a trusted leader in glass repair, replacement, and installation for fleet vehicles, specialty units, and heavy equipment. We proudly serve fleet managers, maintenance teams, mining operations, and risk management professionals across the region. Our technicians are highly trained and committed to delivering exceptional service with a strong focus on quality, safety, and reliability. At FGS, we don’t just fix glass — we keep fleets moving. Responsibilities
Answering incoming calls, emails, and inquiries from customers in a professional and timely manner Scheduling service appointments and coordinating job details with field technicians and operations staff Gathering and accurately documenting customer, vehicle, service and other related information Communicating job updates, timelines, and expectations to customers Supporting field technicians by relaying information and resolving issues as they arise Maintaining accurate records in company systems and ensuring documentation is complete Representing the company in a positive, helpful, and professional manner through all customer interactions Checking and maintaining accurate reports of hours worked by field staff Qualifications
We’re looking for someone who brings: Prior customer service experience within glass, automotive, fleet, or service-based industries Strong communication and interpersonal skills Excellent organizational skills and ability to manage multiple priorities Focused on accuracy not just job completion Ability to manage multiple tasks in a fast-paced environment Problem-solving skills and a customer-focused mindset Ability to work independently and as part of a team A positive attitude and customer focused mindset Bonus if you have: Experience with scheduling, dispatching, or CRM systems Familiarity with automotive or fleet services Experience supporting field or mobile service teams Competitive pay and benefits Opportunities for training and advancement Supportive team environment Work that makes a real impact on safety and operations
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Join the Experts in Fleet & Heavy Equipment Glass Services Founded in 1996 and headquartered in Raleigh, North Carolina, Fleet Glass Services (FGS) is a trusted leader in glass repair, replacement, and installation for fleet vehicles, specialty units, and heavy equipment. We proudly serve fleet managers, maintenance teams, mining operations, and risk management professionals across the region. Our technicians are highly trained and committed to delivering exceptional service with a strong focus on quality, safety, and reliability. At FGS, we don’t just fix glass — we keep fleets moving. Responsibilities
Answering incoming calls, emails, and inquiries from customers in a professional and timely manner Scheduling service appointments and coordinating job details with field technicians and operations staff Gathering and accurately documenting customer, vehicle, service and other related information Communicating job updates, timelines, and expectations to customers Supporting field technicians by relaying information and resolving issues as they arise Maintaining accurate records in company systems and ensuring documentation is complete Representing the company in a positive, helpful, and professional manner through all customer interactions Checking and maintaining accurate reports of hours worked by field staff Qualifications
We’re looking for someone who brings: Prior customer service experience within glass, automotive, fleet, or service-based industries Strong communication and interpersonal skills Excellent organizational skills and ability to manage multiple priorities Focused on accuracy not just job completion Ability to manage multiple tasks in a fast-paced environment Problem-solving skills and a customer-focused mindset Ability to work independently and as part of a team A positive attitude and customer focused mindset Bonus if you have: Experience with scheduling, dispatching, or CRM systems Familiarity with automotive or fleet services Experience supporting field or mobile service teams Competitive pay and benefits Opportunities for training and advancement Supportive team environment Work that makes a real impact on safety and operations
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