Overview
Customer Order Specialist
As a Customer Order Specialist, your mission is to ensure accurate and timely processing of customer orders while maintaining clear communication across departments to deliver exceptional service. You will report to the Customer Service Team Lead.
Responsibilities
Review all sales quotes against orders for accurate and complete information
Data entry: accurately enter customer purchase order information into the sales system
Support clients through phone calls, email, mailings, fax and training events to ensure satisfaction and an ongoing relationship
Direct customers to appropriate people for support questions
Coordinate customer service and warranty returns
Prepare customer info packet included with service product
Collaborate between sales, customers, field service and production
Other duties as assigned
Qualifications To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Highly detail oriented
Strong data entry skills and the ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
Ability to communicate effectively both in written and verbal format
Ability to multi-task and establish priorities
Ability to maintain organization in a changing environment
Ability to foster communication among colleagues/team members in the manager's absence
Exhibits initiative, responsibility, and flexibility
Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
Must be proficient in MS Office software - Word, Excel, PowerPoint
In return, we offer
Medical/Dental/Vision
401-k
Company paid short term disability and long term disability
Life insurance
Generous vacation (3 weeks/year) - sick time (40hrs/year) - and floating holidays (5 per year)
Education reimbursement
Referral bonus
Paid holidays
Job location On-Site
This role requires you to work on-site at our office in Clackamas, Oregon. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information Talent Acquisition Team: Cami Wann
#J-18808-Ljbffr
As a Customer Order Specialist, your mission is to ensure accurate and timely processing of customer orders while maintaining clear communication across departments to deliver exceptional service. You will report to the Customer Service Team Lead.
Responsibilities
Review all sales quotes against orders for accurate and complete information
Data entry: accurately enter customer purchase order information into the sales system
Support clients through phone calls, email, mailings, fax and training events to ensure satisfaction and an ongoing relationship
Direct customers to appropriate people for support questions
Coordinate customer service and warranty returns
Prepare customer info packet included with service product
Collaborate between sales, customers, field service and production
Other duties as assigned
Qualifications To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
Highly detail oriented
Strong data entry skills and the ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
Ability to communicate effectively both in written and verbal format
Ability to multi-task and establish priorities
Ability to maintain organization in a changing environment
Ability to foster communication among colleagues/team members in the manager's absence
Exhibits initiative, responsibility, and flexibility
Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
Must be proficient in MS Office software - Word, Excel, PowerPoint
In return, we offer
Medical/Dental/Vision
401-k
Company paid short term disability and long term disability
Life insurance
Generous vacation (3 weeks/year) - sick time (40hrs/year) - and floating holidays (5 per year)
Education reimbursement
Referral bonus
Paid holidays
Job location On-Site
This role requires you to work on-site at our office in Clackamas, Oregon. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information Talent Acquisition Team: Cami Wann
#J-18808-Ljbffr