Customer Order Specialist
As a Customer Order Specialist, your mission is to ensure accurate and timely processing of customer orders while maintaining clear communication across departments to deliver exceptional service. You will report to Customer Service Team Lead.
Responsibilities
Review all sales quotes against orders for accurate & complete information
Accurately enter customer purchase order information into the sales system
Support clients through phone calls, email, mailings, fax and training events to ensure satisfaction and an ongoing relationship
Direct customers to appropriate people for support questions
Coordinate customer service & warranty returns
Prepare customer info packet included with service product
Collaboration between sales, customers, field service and production
Other duties as assigned
Qualifications
Highly detail oriented
Strong date entry skills and the ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
Ability to communicate effectively both in written and verbal format.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Ability to foster communication among colleagues/team members in manager’s absence
Exhibits initiative, responsibility, and flexibility
Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
Must be proficient in MS Office software – Word, Excel, Power Point
Benefits
Medical/Dental/Vision
401-k
Company paid short term disability and
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Responsibilities
Review all sales quotes against orders for accurate & complete information
Accurately enter customer purchase order information into the sales system
Support clients through phone calls, email, mailings, fax and training events to ensure satisfaction and an ongoing relationship
Direct customers to appropriate people for support questions
Coordinate customer service & warranty returns
Prepare customer info packet included with service product
Collaboration between sales, customers, field service and production
Other duties as assigned
Qualifications
Highly detail oriented
Strong date entry skills and the ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
Ability to communicate effectively both in written and verbal format.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Ability to foster communication among colleagues/team members in manager’s absence
Exhibits initiative, responsibility, and flexibility
Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
Must be proficient in MS Office software – Word, Excel, Power Point
Benefits
Medical/Dental/Vision
401-k
Company paid short term disability and
#J-18808-Ljbffr