About MealSuite
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast‑growing team working on meaningful problems that directly impact patient and resident care.
About the Role We’re looking for a
detail‑oriented and solutions‑driven Hardware Sales Specialist
to join our
Sales Operations team . Reporting to the
Director, Solutions Engineering , you’ll support both the sales and hardware teams to deliver on‑time hardware shipments, ensure highly accurate configurations and first‑time installation successes, and maintain smooth operational procedures.
What You’ll Do
Support the Sales Team
– Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals, and bundle recommendations using current vendor pricing and MealSuite standards.
Work Cross‑functionally
– Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go‑live dates, and provide hardware demos to support customer/prospect conversations.
Liaise with our Customers
– Track orders through fulfillment and delivery, proactively communicate status to internal teams and customers, serve as the primary point of contact for post‑sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly.
Be the Subject Matter Expert
– Maintain up‑to‑date knowledge of hardware products, specifications, and vendor pricing to ensure profitable and compliant sales.
Build Process Improvements
– Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics, surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross‑functional use.
What You Bring
3–5 years
of experience supporting hardware lifecycles associated with SaaS or technology solutions, including hardware fulfillment, procurement, and install coordination in support of software deployments.
3–5 years
of experience working with vendors, distributors, dropshippers, or reseller partners to fulfill hardware needs aligned to software solution rollouts or integrated platforms.
Knowledge of MealSuite hardware products, peripherals, and specifications (or the ability to learn quickly).
An understanding of logistics/shipping and order‑fulfillment concepts, sales processes, logistics, as well as current vendor pricing, availability, and lead‑time concepts.
Experience with CRM tools (Salesforce is especially preferred).
An exceptional eye for detail, excellent communication and relationship‑building skills, and a passion for creating seamless experiences that make complex things look effortless.
Organized, adaptable, able to balance multiple priorities at once and very pro‑active in follow‑through.
Ability to thrive in a collaborative, fast‑moving environment.
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required).
Compensation $70,000–$83,000 USD per year + variable compensation. This role requires working onsite in our Dallas office two days per week.
Why You’ll Love Working Here
Unlimited paid time off
– We trust our employees to build their own balance.
Retirement savings support
– 100% match up to 3% in RRSP/401(k).
Health benefits
– Medical, dental, vision, life & disability insurance, paid maternity and parental leave.
Hybrid flexibility
– Remote work options alongside onsite collaboration.
Work‑life balance
– 90% of employees report strong leadership support for wellbeing.
Equity program
– Share in MealSuite’s success.
Career development
– Opportunities for growth and advancement.
Purposeful work
– Positive community impact aligned with personal values.
Equal Opportunity Statement We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.
Hiring Process Note MealSuite uses AI‑assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.
#J-18808-Ljbffr
About the Role We’re looking for a
detail‑oriented and solutions‑driven Hardware Sales Specialist
to join our
Sales Operations team . Reporting to the
Director, Solutions Engineering , you’ll support both the sales and hardware teams to deliver on‑time hardware shipments, ensure highly accurate configurations and first‑time installation successes, and maintain smooth operational procedures.
What You’ll Do
Support the Sales Team
– Support AE and AM teams in identifying hardware needs for new and existing customers, and prepare accurate quotes, proposals, and bundle recommendations using current vendor pricing and MealSuite standards.
Work Cross‑functionally
– Coordinate hardware configuration, staging and shipment readiness with configuration teams, partner with Implementation and Hardware Operations to align installation schedules with hardware readiness and SaaS go‑live dates, and provide hardware demos to support customer/prospect conversations.
Liaise with our Customers
– Track orders through fulfillment and delivery, proactively communicate status to internal teams and customers, serve as the primary point of contact for post‑sale hardware activities, coordinate vendor warranties and RMAs, and partner with CX/AM to resolve customer claims promptly.
Be the Subject Matter Expert
– Maintain up‑to‑date knowledge of hardware products, specifications, and vendor pricing to ensure profitable and compliant sales.
Build Process Improvements
– Identify and recommend opportunities to streamline, automate or optimize the hardware fulfillment workflow, collaborate with the Hardware Manager on lifecycle metrics, surface insights for improvement, and maintain process documentation, checklists and internal dashboards for transparency and cross‑functional use.
What You Bring
3–5 years
of experience supporting hardware lifecycles associated with SaaS or technology solutions, including hardware fulfillment, procurement, and install coordination in support of software deployments.
3–5 years
of experience working with vendors, distributors, dropshippers, or reseller partners to fulfill hardware needs aligned to software solution rollouts or integrated platforms.
Knowledge of MealSuite hardware products, peripherals, and specifications (or the ability to learn quickly).
An understanding of logistics/shipping and order‑fulfillment concepts, sales processes, logistics, as well as current vendor pricing, availability, and lead‑time concepts.
Experience with CRM tools (Salesforce is especially preferred).
An exceptional eye for detail, excellent communication and relationship‑building skills, and a passion for creating seamless experiences that make complex things look effortless.
Organized, adaptable, able to balance multiple priorities at once and very pro‑active in follow‑through.
Ability to thrive in a collaborative, fast‑moving environment.
Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required).
Compensation $70,000–$83,000 USD per year + variable compensation. This role requires working onsite in our Dallas office two days per week.
Why You’ll Love Working Here
Unlimited paid time off
– We trust our employees to build their own balance.
Retirement savings support
– 100% match up to 3% in RRSP/401(k).
Health benefits
– Medical, dental, vision, life & disability insurance, paid maternity and parental leave.
Hybrid flexibility
– Remote work options alongside onsite collaboration.
Work‑life balance
– 90% of employees report strong leadership support for wellbeing.
Equity program
– Share in MealSuite’s success.
Career development
– Opportunities for growth and advancement.
Purposeful work
– Positive community impact aligned with personal values.
Equal Opportunity Statement We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.
Hiring Process Note MealSuite uses AI‑assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.
#J-18808-Ljbffr