CenterWell Pharmacy
Sales Support Representative
Become a part of our caring community and help us put health first.
The Sales Support Representative is a certified Pharmacy Technician that provides timely and effective sales support to assist with the acquisition or retention of Specialty Pharmacy customers. The role performs complex administrative/operational/customer support duties that require independent initiative and judgment. Typically works on semi‑routine assignments.
Responsibilities
Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient; intervening when necessary to prevent cancellations or negative experiences.
Resolving inquiries received by physician offices, including researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations, etc.
Participating in sales initiatives to increase pull‑through of prescriptions and utilization of CenterWell Specialty Pharmacy.
There are several patient benefits for using CenterWell Specialty Pharmacy—lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative partners with the aligned Sales Team member to communicate these benefits to the office.
Required Qualifications
PTCB (Pharmacy Technician Certification Board) license.
1 or more years of experience in sales, customer service, or a related field.
Excellent written and verbal communication skills.
Proficient in Microsoft Office programs.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
Associate’s or Bachelor’s degree in Business or a related field.
Prior ScriptMed experience.
Experience in collecting, preparing, organizing, and presenting documents in support of meetings.
Additional Information
Scheduled shift: 8:30 am – 5:00 pm EST.
Scheduled weekly hours: 40.
Remote: This is a home or hybrid position; internet requirement: minimum 25 Mbps download and 10 Mbps upload.
Pay range: $43,000 – $56,200 per year (starting base pay; may vary by location and qualifications).
Benefits: Medical, dental and vision coverage; 401(k); paid time off and other standard benefits.
Humana, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
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The Sales Support Representative is a certified Pharmacy Technician that provides timely and effective sales support to assist with the acquisition or retention of Specialty Pharmacy customers. The role performs complex administrative/operational/customer support duties that require independent initiative and judgment. Typically works on semi‑routine assignments.
Responsibilities
Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient; intervening when necessary to prevent cancellations or negative experiences.
Resolving inquiries received by physician offices, including researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations, etc.
Participating in sales initiatives to increase pull‑through of prescriptions and utilization of CenterWell Specialty Pharmacy.
There are several patient benefits for using CenterWell Specialty Pharmacy—lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative partners with the aligned Sales Team member to communicate these benefits to the office.
Required Qualifications
PTCB (Pharmacy Technician Certification Board) license.
1 or more years of experience in sales, customer service, or a related field.
Excellent written and verbal communication skills.
Proficient in Microsoft Office programs.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
Associate’s or Bachelor’s degree in Business or a related field.
Prior ScriptMed experience.
Experience in collecting, preparing, organizing, and presenting documents in support of meetings.
Additional Information
Scheduled shift: 8:30 am – 5:00 pm EST.
Scheduled weekly hours: 40.
Remote: This is a home or hybrid position; internet requirement: minimum 25 Mbps download and 10 Mbps upload.
Pay range: $43,000 – $56,200 per year (starting base pay; may vary by location and qualifications).
Benefits: Medical, dental and vision coverage; 401(k); paid time off and other standard benefits.
Humana, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
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