CenterWell Pharmacy
Sales Support Representative
Join CenterWell Pharmacy’s caring community and help us put health first. The Sales Support Representative is a certified Pharmacy Technician that provides timely and effective sales support to assist with the acquisition or retention of Specialty Pharmacy customers, using clinical knowledge partnered with a sales mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while providing an excellent experience for providers and patients.
Base Pay Range $43,000 – $56,200 per year
Responsibilities
Build and maintain relationships with medical staff of physician offices over the phone and via email to increase market share.
Monitor prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient, intervening when necessary to prevent cancellations or negative experiences.
Resolve inquiries received by physician offices including, but not limited to, researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations, etc.
Participate in sales initiatives to increase pull through of prescriptions and utilization of CenterWell Specialty Pharmacy.
Required Qualifications
PTCB (Pharmacy Technician Certification Board) license.
1 or more years of experience in sales, customer service, or a related field.
Excellent written and verbal communication skills.
Proficient in Microsoft Office programs.
Passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
Associate's or Bachelor's degree in Business or a related field.
Prior ScriptMed experience.
Experience in collecting, preparing, organizing, and presenting documents in support of meetings.
Shift Schedule 8:30 AM – 5:00 PM EST, 40 hours per week.
Remote/Home Requirements Self‑provided internet service must meet a minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership. Employees who live and work from home in California, Illinois, Montana, or South Dakota will receive a bi‑weekly payment for their internet expense. Humana will provide telephone equipment appropriate to the position. Work from a dedicated space with ongoing interruptions minimized to protect PHI/HIPAA.
Travel Occasional travel to Humana’s offices for training or meetings may be required.
Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being, including medical, dental, vision, a 401(k) retirement savings plan, paid time off, company and personal holidays, volunteer time off, parental leave, long‑term disability, life insurance, and more.
About CenterWell Pharmacy CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through home delivery and over‑the‑counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions. We care for patients with chronic and complex illnesses and offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell, a Humana company, focuses on whole‑person health by addressing the physical, emotional, and social wellness of our patients.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA.
Interview Process We use HireVue technology to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information about your relevant skills and experience at a time that is best for your schedule.
Location Grand Prairie, TX (Remote)
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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Base Pay Range $43,000 – $56,200 per year
Responsibilities
Build and maintain relationships with medical staff of physician offices over the phone and via email to increase market share.
Monitor prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient, intervening when necessary to prevent cancellations or negative experiences.
Resolve inquiries received by physician offices including, but not limited to, researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations, etc.
Participate in sales initiatives to increase pull through of prescriptions and utilization of CenterWell Specialty Pharmacy.
Required Qualifications
PTCB (Pharmacy Technician Certification Board) license.
1 or more years of experience in sales, customer service, or a related field.
Excellent written and verbal communication skills.
Proficient in Microsoft Office programs.
Passionate about contributing to an organization focused on continuously improving consumer experiences.
Preferred Qualifications
Associate's or Bachelor's degree in Business or a related field.
Prior ScriptMed experience.
Experience in collecting, preparing, organizing, and presenting documents in support of meetings.
Shift Schedule 8:30 AM – 5:00 PM EST, 40 hours per week.
Remote/Home Requirements Self‑provided internet service must meet a minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership. Employees who live and work from home in California, Illinois, Montana, or South Dakota will receive a bi‑weekly payment for their internet expense. Humana will provide telephone equipment appropriate to the position. Work from a dedicated space with ongoing interruptions minimized to protect PHI/HIPAA.
Travel Occasional travel to Humana’s offices for training or meetings may be required.
Benefits Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being, including medical, dental, vision, a 401(k) retirement savings plan, paid time off, company and personal holidays, volunteer time off, parental leave, long‑term disability, life insurance, and more.
About CenterWell Pharmacy CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through home delivery and over‑the‑counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions. We care for patients with chronic and complex illnesses and offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell, a Humana company, focuses on whole‑person health by addressing the physical, emotional, and social wellness of our patients.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA.
Interview Process We use HireVue technology to enhance our hiring and decision‑making ability. HireVue allows us to quickly connect and gain valuable information about your relevant skills and experience at a time that is best for your schedule.
Location Grand Prairie, TX (Remote)
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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