Customer Service Representative I
Luxor Workspaces, LLC, Waukegan, IL, United States
At Luxor, we cultivate a culture of innovation and forward-thinking that our employees thrive in, and this mindset is reflected in our products. As a manufacturer of cutting-edge workspace solutions for commercial, educational, industrial, and various other markets, we consistently develop functional, value-driven products. Our workspace furniture solutions are designed to foster a healthy and collaborative work environment.
Pay Range: $35,000 to $39,000
Job Summary Provides service to customers including product and service information, and by resolving product and service problems. This position interacts constantly with Luxor customers, industry end-users, and other internal departments to understand and clarify a customer’s request or complaint, determine the cause, select and explain the best solution to complete the request or resolve the complaint, and follow up to ensure resolution. Understands issues daily and works to resolve root causes to promote better customer experiences.
Job Responsibilities
Positively manage and respond to customer service phone calls and emails
Quickly provide information to customers about products and services
Work within company computer programs, including ERP and CRM
Process replacements, return authorizations, freight claims, and carrier requests
Accurately calculate appropriate freight quotes based on options available
Work closely with Sales and Quality departments
Consistently maintain customer portals
Promptly forward customer referrals to Sales team
Other Duties and Responsibilities
Develop vast knowledge of products and parts
Understand customer specific requirements
Other tasks and requirements that may occur in the general course of busines
Skills and Abilities Required
Strong written and verbal communication skills
Intermediate typing and general computer skills
Ability to adjust to changing business conditions and learn new processes
Ability to troubleshoot and solve issues with limited information using basic processes and judgement
Positive, can-do, solutions-oriented attitude
Additional Requirements Education and Experience Required:
High School Diploma
Three years customer service experience preferred
Computer equipment and level of software requirements:
Intermediate experience with Microsoft Outlook preferred
Previous experience with ERP systems and/or Salesforce preferred
Beginner level of Excel, Word, and PowerPoint
Specific Knowledge, Licenses, Certifications Required:
None
Training Requirements:
None
Physical Demands:
None
Usual office working conditions
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Nearest Major Market:
Chicago Job Segment:
Customer Service Representative, ERP, Telemarketing, Inside Sales, Customer Service, Technology, Sales
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Pay Range: $35,000 to $39,000
Job Summary Provides service to customers including product and service information, and by resolving product and service problems. This position interacts constantly with Luxor customers, industry end-users, and other internal departments to understand and clarify a customer’s request or complaint, determine the cause, select and explain the best solution to complete the request or resolve the complaint, and follow up to ensure resolution. Understands issues daily and works to resolve root causes to promote better customer experiences.
Job Responsibilities
Positively manage and respond to customer service phone calls and emails
Quickly provide information to customers about products and services
Work within company computer programs, including ERP and CRM
Process replacements, return authorizations, freight claims, and carrier requests
Accurately calculate appropriate freight quotes based on options available
Work closely with Sales and Quality departments
Consistently maintain customer portals
Promptly forward customer referrals to Sales team
Other Duties and Responsibilities
Develop vast knowledge of products and parts
Understand customer specific requirements
Other tasks and requirements that may occur in the general course of busines
Skills and Abilities Required
Strong written and verbal communication skills
Intermediate typing and general computer skills
Ability to adjust to changing business conditions and learn new processes
Ability to troubleshoot and solve issues with limited information using basic processes and judgement
Positive, can-do, solutions-oriented attitude
Additional Requirements Education and Experience Required:
High School Diploma
Three years customer service experience preferred
Computer equipment and level of software requirements:
Intermediate experience with Microsoft Outlook preferred
Previous experience with ERP systems and/or Salesforce preferred
Beginner level of Excel, Word, and PowerPoint
Specific Knowledge, Licenses, Certifications Required:
None
Training Requirements:
None
Physical Demands:
None
Usual office working conditions
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
Nearest Major Market:
Chicago Job Segment:
Customer Service Representative, ERP, Telemarketing, Inside Sales, Customer Service, Technology, Sales
#J-18808-Ljbffr