Mid/Large Business Customer Solutions Representative
Spectrum, Colony Acres, Virginia, United States
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you’ll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you’ll play a pivotal role in enhancing their Spectrum experience and supporting their business success.
How You’ll Make an Impact
Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
Navigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutions
Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as needed
Working Conditions
Call center environment with dynamic sales and support focus
Required Qualifications
Education: High school diploma or equivalent
Experience: 2+ years of sales experience in the technology sector
2+ years of business-to-business sales experience with quotas
Proven track record of exceeding revenue quotas
Skills: Ability to read, write and speak English
Strong organizational and discovery skills
Ability to handle high volumes of rejection, demonstrate resilience and persistence
Willingness to learn continuously and be coachable
Proven success in sales role
Preferred Qualifications
Education: Bachelor’s degree in business administration, Communications, Marketing or related field
Experience: 2+ years of experience in customer service or phone sales
Experience with billing software such as Salesforce, ICOMS or CSG
Experience in telecommunications or sales of premise-based voice and data products
Skills: Knowledge of complex services including Hosted Voice and Cloud Services
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. All qualified applicants will be considered for employment.
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Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you’ll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you’ll play a pivotal role in enhancing their Spectrum experience and supporting their business success.
How You’ll Make an Impact
Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
Navigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutions
Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as needed
Working Conditions
Call center environment with dynamic sales and support focus
Required Qualifications
Education: High school diploma or equivalent
Experience: 2+ years of sales experience in the technology sector
2+ years of business-to-business sales experience with quotas
Proven track record of exceeding revenue quotas
Skills: Ability to read, write and speak English
Strong organizational and discovery skills
Ability to handle high volumes of rejection, demonstrate resilience and persistence
Willingness to learn continuously and be coachable
Proven success in sales role
Preferred Qualifications
Education: Bachelor’s degree in business administration, Communications, Marketing or related field
Experience: 2+ years of experience in customer service or phone sales
Experience with billing software such as Salesforce, ICOMS or CSG
Experience in telecommunications or sales of premise-based voice and data products
Skills: Knowledge of complex services including Hosted Voice and Cloud Services
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. All qualified applicants will be considered for employment.
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