Mid/Large Business Customer Solutions Representative
Charter Communications, Charlotte, North Carolina, United States, 28245
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you'll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you'll play a pivotal role in enhancing their Spectrum experience and supporting their business success
How You’ll Make an Impact
Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
Navigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutions
Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as needed
Working Conditions
Call center environment with dynamic sales and support focus
What You’ll Bring to Spectrum Required Qualifications Education
High school diploma or equivalent
Experience
2+ years of sales experience in the technology sector
2+ years of business-to-business sales experience with quotas
Proven track record of exceeding revenue quotas
Skills
Ability to read, write and speak English
Strong organizational and discovery skills
Ability to handle high volumes of rejection, demonstrate resilience and persistence
Willingness to learn continuously and be coachable
Proven success in sales role
Preferred Qualifications Education
Bachelor's degree in business administration, Communications, Marketing or related field
Experience
2+ years of experience in customer service or phone sales
Experience with billing software such as Salesforce, ICOMS or CSG
Experience in telecommunications or sales of premise-based voice and data products
Skills
Knowledge of complex services including Hosted Voice and Cloud Services
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here
We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr
Do you excel at building strong relationships and delivering solutions that drive business growth? At Spectrum, you'll engage with medium and large business customers, leveraging your expertise to retain and expand their partnerships through consultative sales and service. By understanding their evolving needs and providing tailored recommendations, you'll play a pivotal role in enhancing their Spectrum experience and supporting their business success
How You’ll Make an Impact
Foster long-term relationships with new and existing commercial customers, ensuring satisfaction and loyalty
Identify and address complex communication and network requirements, providing consultative solutions that align with business objectives
Retain customers through effective relationship building, upselling additional Spectrum products and services using proven retention strategies
Navigate customer objections by positioning Spectrum’s product value and pricing, guiding customers toward optimal solutions
Address business telecom concerns with empathy and tact, acting as a trusted consultant for business owners
Manage end-to-end customer relationships, including research, analysis and resolution of billing inquiries
Maintain accurate records in billing and sales systems, processing work orders, credits, adjustments and early termination fees as needed
Working Conditions
Call center environment with dynamic sales and support focus
What You’ll Bring to Spectrum Required Qualifications Education
High school diploma or equivalent
Experience
2+ years of sales experience in the technology sector
2+ years of business-to-business sales experience with quotas
Proven track record of exceeding revenue quotas
Skills
Ability to read, write and speak English
Strong organizational and discovery skills
Ability to handle high volumes of rejection, demonstrate resilience and persistence
Willingness to learn continuously and be coachable
Proven success in sales role
Preferred Qualifications Education
Bachelor's degree in business administration, Communications, Marketing or related field
Experience
2+ years of experience in customer service or phone sales
Experience with billing software such as Salesforce, ICOMS or CSG
Experience in telecommunications or sales of premise-based voice and data products
Skills
Knowledge of complex services including Hosted Voice and Cloud Services
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here
We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
#J-18808-Ljbffr