Senior Account Executive, Government
Genesys, Trenton, NJ, United States
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Senior Account Executive, Government
role at
Genesys .
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, an AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks comparable to larger tech companies, our employees have the independence to make a larger impact and take ownership of their work. Join the team and help create the future of customer experience together.
Job Title Senior Account Executive, Government
Department & Team Public Sector; State & Local Government
About the Role Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? Do you have the communication skills, sales methodology, forecasting rigor, commitment to pipeline and demand generation, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand?
Summary Genesys is hiring talented sales professionals in the State & Local Government market. This group offers a creative, fast‑paced, entrepreneurial work environment where you’ll be at the center of our innovation, reinforcing our position as the Top‑Rated Gartner Quadrant CX Platform. As a senior seller, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will have established relationships in our industry and continue to build a deep business and technical network through knowledge of industry trends and procurement processes.
Key Responsibilities
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
Effectively lead and manage active sales opportunities with prospects and customers using the Genesys Way of Selling (MEDDPICC).
Understand acquisition and procurement rules and processes to guide new customers through buying.
Accurately forecast and exceed monthly, quarterly, and yearly revenue targets.
Build, maintain, and iteratively evolve Territory Plans to crystallize strategy and priorities that align with Genesys’ strategic direction.
Collaborate with Genesys Partners—including Value‑Added Resellers (VAR), Integrators, AppFoundry, and Carrier channel partners—to build awareness of our solutions in the industry, conduct effective opportunity management, and attend events together.
Plan initiatives with internal partners (Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams) to support regional territory revenue growth goals.
Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
Understand the business and technical requirements of your customers and help shape the direction of our product offerings.
Collaborate with Genesys’ internal business partners—legal and finance teams—to manage complex contract negotiations.
Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
Become an expert at positioning the business value of our Digital and AI portfolio.
Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.
Position customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong point of view.
Minimum Requirements
8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services.
Understanding and experience with State & Local Government procurement and funding in direct and indirect models.
BA/BS degree or equivalent experience.
Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), ZoomInfo, DocuSign, Workday, and Tableau.
Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
Must be based in region with the ability to travel at least 25% as needed.
Desirable Skills
Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc.
Demonstrated history of consistently exceeding sales quota.
Experience selling to a variety of public sector agencies.
Documented industry and customer network.
Compensation $103,100.00 – $191,500.00 (base salary) with potential commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise, enabling organizations to drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork across human and AI workforces. Visit
www.genesys.com
to learn more.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at
reasonable.accommodations@genesys.com . We will respond within 24–48 hours. For inquiries unrelated to accommodations, please refer to our standard application process.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr
Senior Account Executive, Government
role at
Genesys .
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, an AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks comparable to larger tech companies, our employees have the independence to make a larger impact and take ownership of their work. Join the team and help create the future of customer experience together.
Job Title Senior Account Executive, Government
Department & Team Public Sector; State & Local Government
About the Role Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? Do you have the communication skills, sales methodology, forecasting rigor, commitment to pipeline and demand generation, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand?
Summary Genesys is hiring talented sales professionals in the State & Local Government market. This group offers a creative, fast‑paced, entrepreneurial work environment where you’ll be at the center of our innovation, reinforcing our position as the Top‑Rated Gartner Quadrant CX Platform. As a senior seller, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will have established relationships in our industry and continue to build a deep business and technical network through knowledge of industry trends and procurement processes.
Key Responsibilities
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
Effectively lead and manage active sales opportunities with prospects and customers using the Genesys Way of Selling (MEDDPICC).
Understand acquisition and procurement rules and processes to guide new customers through buying.
Accurately forecast and exceed monthly, quarterly, and yearly revenue targets.
Build, maintain, and iteratively evolve Territory Plans to crystallize strategy and priorities that align with Genesys’ strategic direction.
Collaborate with Genesys Partners—including Value‑Added Resellers (VAR), Integrators, AppFoundry, and Carrier channel partners—to build awareness of our solutions in the industry, conduct effective opportunity management, and attend events together.
Plan initiatives with internal partners (Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams) to support regional territory revenue growth goals.
Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
Understand the business and technical requirements of your customers and help shape the direction of our product offerings.
Collaborate with Genesys’ internal business partners—legal and finance teams—to manage complex contract negotiations.
Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
Become an expert at positioning the business value of our Digital and AI portfolio.
Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.
Position customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong point of view.
Minimum Requirements
8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services.
Understanding and experience with State & Local Government procurement and funding in direct and indirect models.
BA/BS degree or equivalent experience.
Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), ZoomInfo, DocuSign, Workday, and Tableau.
Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans.
Must be based in region with the ability to travel at least 25% as needed.
Desirable Skills
Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc.
Demonstrated history of consistently exceeding sales quota.
Experience selling to a variety of public sector agencies.
Documented industry and customer network.
Compensation $103,100.00 – $191,500.00 (base salary) with potential commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise, enabling organizations to drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork across human and AI workforces. Visit
www.genesys.com
to learn more.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, please contact us at
reasonable.accommodations@genesys.com . We will respond within 24–48 hours. For inquiries unrelated to accommodations, please refer to our standard application process.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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