Senior Account Executive, BPO Public Sector Sales
Genesys Cloud Services, Inc., Charlotte, NC, United States
Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description: Sr. Account Executive, BPO Public Sector Sales
Responsibilities
Taking appropriate actions to increase our net logos and winning Cloud business by meeting prospective customers, developing a deep understanding of their current and future environment.
Developing strategic account plans for your accounts and executing on the plans you have designed.
Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers' business and sharing a compelling plan on how Genesys can help solve the customers' business challenges.
Pulling in overlay expertise to support value realization.
Proactively identifying and managing customer concerns or risk to guide the customer to the best fit offer.
Helping to facilitate a smooth transition from pre-commit through to implementation.
Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future.
Maintain a vibrant pipeline for consistent success, build new relationships, and maintain longstanding relationships.
Act as an advocate for upsell and cross-sell opportunities with existing customers and be a Brand Ambassador for Genesys.
Qualifications
8+ years experience of software sales experience
Strong preference for Cloud sales
Familiarity and comfort with subscription sales
Proven success with working at C-suite level
Track record of hitting targets
Able to talk to sustained strategic account focus over a long complex sales cycle
BS or BA degree or equivalent work-related experience
Ability to travel up to 50%
Compensation This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Equal Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, and other protected characteristics.
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We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description: Sr. Account Executive, BPO Public Sector Sales
Responsibilities
Taking appropriate actions to increase our net logos and winning Cloud business by meeting prospective customers, developing a deep understanding of their current and future environment.
Developing strategic account plans for your accounts and executing on the plans you have designed.
Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers' business and sharing a compelling plan on how Genesys can help solve the customers' business challenges.
Pulling in overlay expertise to support value realization.
Proactively identifying and managing customer concerns or risk to guide the customer to the best fit offer.
Helping to facilitate a smooth transition from pre-commit through to implementation.
Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future.
Maintain a vibrant pipeline for consistent success, build new relationships, and maintain longstanding relationships.
Act as an advocate for upsell and cross-sell opportunities with existing customers and be a Brand Ambassador for Genesys.
Qualifications
8+ years experience of software sales experience
Strong preference for Cloud sales
Familiarity and comfort with subscription sales
Proven success with working at C-suite level
Track record of hitting targets
Able to talk to sustained strategic account focus over a long complex sales cycle
BS or BA degree or equivalent work-related experience
Ability to travel up to 50%
Compensation This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$111,700.00 - $196,300.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Equal Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, and other protected characteristics.
#J-18808-Ljbffr