Director, Broker-Dealer Operations
Betterment, New York, NY, United States
About Betterment
Betterment is a leading, technology‑driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium‑size businesses. Our team is passionate about our mission, to empower people to build with confidence and ease. We’re headquartered in NYC and offer hybrid NY‑based positions (Four days/week in‑office).
About The Role The Broker‑Dealer Operations Team oversees and operates Betterment’s broker‑dealer entity that safeguards over $65B in assets for over one million customers. The team is responsible for firm‑level dividend and corporate action processing, reconciliations, design and operation of internal controls, and regulatory and financial reporting to maintain compliance with relevant FINRA and SEC financial responsibility rules.
The team works collaboratively across departments to improve and automate processes, and owns relationships with various third parties including auditors, clearing firm, and banking institutions. Additionally, the team partners with Product and Engineering to design and operate new products such as Self‑Directed Investing, Securities Lending, and more.
As Director of Broker‑Dealer Operations you will lead the team and oversee all financial and operational aspects of our broker dealer business. You will collaborate cross‑functionally to ensure compliance with industry regulations, maintain accurate financial records, build new products, and optimize operational processes to support our growth.
This role is based out of our NYC office. For jobs based out of our NYC HQ, we require in‑office attendance Monday through Thursday, weekly.
Base salary range (NYC): $173,000 – $189,000. Total compensation includes equity, health, dental, vision, life and AD&D, short‑term and long‑term disability, EAP, commuter and parking benefits, FSA/HSA, 401(k) with employer match, and flexible PTO. Variable compensation may also be eligible.
A day in the life The ideal candidate is an experienced manager with strong understanding of broker‑dealer operations, financial reporting, regulatory compliance, and product development, particularly in financial services and technology. Comfortable in spreadsheets, talking to auditors and regulators, and working with Product and Engineering teams to build new products. Typical responsibilities include:
Managing the broker‑dealer operations team, providing feedback and coaching, partnering to solve complex issues, and overseeing task completion.
Designing new systems to improve and enhance procedures for corporate action processing, control operation, net capital monitoring, and other key responsibilities.
Maintaining partner relationships with key banking and securities servicing vendors.
Partnering with Legal and Compliance to structure new products, design controls, or remediate issues.
Whiteboarding with Product and Engineering on process implementation.
Collaborating with finance on reporting and budgets.
What We’re Looking For
Experience working in and knowledge of financial service operations, specifically related to securities products (e.g., corporate actions, margin, transfers).
5+ years of management experience of an operational or related team.
A track record of launching new products and processes, and building ongoing support.
FINRA Series 7, 24, and/or 27, or the ability to rapidly obtain.
Exceptional communication skills, written and verbal.
Nice to have: experience in FinTech or interacting with auditors and regulators.
What Being At Betterment Means For You
A competitive suite of benefits (medical, dental, vision, life and AD&D, STD/LTD, infertility support, World Professional Association for Transgender Health approved benefits, generous parental leave).
Flexible paid time off.
Opportunity for community building through 7 Employee Resource Groups.
Empowerment to own and lead change.
Dedicated professional development opportunities.
Lunch from our in‑house chef at NYC HQ.
What Happens Next We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which include 3–4 sets of meetings with your future colleagues.
In the interview process, we’ll learn more about your skills, experiences, capabilities, and motivators. Many questions aim to understand how you might operate here. Depending on the role, we may ask you to complete a case study or technical assessment.
We typically take 3–5 weeks to make a hiring decision, depending on availability and sense of urgency. We aim to interview at least 2–3 final round candidates before deciding. We do not offer individual feedback during the interview process due to the volume of applications.
We recognize interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you.
Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any time during the interview process, please reach out to your recruiter.
Please note: you may remove age-identifying information such as age, date of birth, or dates of school attendance or graduation from any materials submitted. You will not be penalized for removing this information.
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit discrimination based on race, color, religion, creed, national origin, ethnicity, sex, gender, sexual orientation, marital status, age, disability, citizenship, military service, genetic characteristic, domestic violence victim status, arrest records, or any other protected characteristic.
E-Verify Statement Betterment participates in E‑Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I‑9 to confirm work authorization. We do not use this information to pre‑screen job applicants.
CPRA Language – CA Applicants ONLY We collect and store personal information for candidate tracking for this role and future opportunities. The information you provide will be kept for up to 24 months. We use tools provided by third‑party service providers but do not share candidate information for any purpose other than recruiting. To access the data that is collected, request deletion, or make updates, please email team.hire@betterment.com.
Seniority level: Director
Employment type: Full‑time
Job function: Finance and Sales
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About The Role The Broker‑Dealer Operations Team oversees and operates Betterment’s broker‑dealer entity that safeguards over $65B in assets for over one million customers. The team is responsible for firm‑level dividend and corporate action processing, reconciliations, design and operation of internal controls, and regulatory and financial reporting to maintain compliance with relevant FINRA and SEC financial responsibility rules.
The team works collaboratively across departments to improve and automate processes, and owns relationships with various third parties including auditors, clearing firm, and banking institutions. Additionally, the team partners with Product and Engineering to design and operate new products such as Self‑Directed Investing, Securities Lending, and more.
As Director of Broker‑Dealer Operations you will lead the team and oversee all financial and operational aspects of our broker dealer business. You will collaborate cross‑functionally to ensure compliance with industry regulations, maintain accurate financial records, build new products, and optimize operational processes to support our growth.
This role is based out of our NYC office. For jobs based out of our NYC HQ, we require in‑office attendance Monday through Thursday, weekly.
Base salary range (NYC): $173,000 – $189,000. Total compensation includes equity, health, dental, vision, life and AD&D, short‑term and long‑term disability, EAP, commuter and parking benefits, FSA/HSA, 401(k) with employer match, and flexible PTO. Variable compensation may also be eligible.
A day in the life The ideal candidate is an experienced manager with strong understanding of broker‑dealer operations, financial reporting, regulatory compliance, and product development, particularly in financial services and technology. Comfortable in spreadsheets, talking to auditors and regulators, and working with Product and Engineering teams to build new products. Typical responsibilities include:
Managing the broker‑dealer operations team, providing feedback and coaching, partnering to solve complex issues, and overseeing task completion.
Designing new systems to improve and enhance procedures for corporate action processing, control operation, net capital monitoring, and other key responsibilities.
Maintaining partner relationships with key banking and securities servicing vendors.
Partnering with Legal and Compliance to structure new products, design controls, or remediate issues.
Whiteboarding with Product and Engineering on process implementation.
Collaborating with finance on reporting and budgets.
What We’re Looking For
Experience working in and knowledge of financial service operations, specifically related to securities products (e.g., corporate actions, margin, transfers).
5+ years of management experience of an operational or related team.
A track record of launching new products and processes, and building ongoing support.
FINRA Series 7, 24, and/or 27, or the ability to rapidly obtain.
Exceptional communication skills, written and verbal.
Nice to have: experience in FinTech or interacting with auditors and regulators.
What Being At Betterment Means For You
A competitive suite of benefits (medical, dental, vision, life and AD&D, STD/LTD, infertility support, World Professional Association for Transgender Health approved benefits, generous parental leave).
Flexible paid time off.
Opportunity for community building through 7 Employee Resource Groups.
Empowerment to own and lead change.
Dedicated professional development opportunities.
Lunch from our in‑house chef at NYC HQ.
What Happens Next We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which include 3–4 sets of meetings with your future colleagues.
In the interview process, we’ll learn more about your skills, experiences, capabilities, and motivators. Many questions aim to understand how you might operate here. Depending on the role, we may ask you to complete a case study or technical assessment.
We typically take 3–5 weeks to make a hiring decision, depending on availability and sense of urgency. We aim to interview at least 2–3 final round candidates before deciding. We do not offer individual feedback during the interview process due to the volume of applications.
We recognize interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you.
Betterment is dedicated to providing accommodations to candidates upon request. If you need accommodations at any time during the interview process, please reach out to your recruiter.
Please note: you may remove age-identifying information such as age, date of birth, or dates of school attendance or graduation from any materials submitted. You will not be penalized for removing this information.
We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit discrimination based on race, color, religion, creed, national origin, ethnicity, sex, gender, sexual orientation, marital status, age, disability, citizenship, military service, genetic characteristic, domestic violence victim status, arrest records, or any other protected characteristic.
E-Verify Statement Betterment participates in E‑Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I‑9 to confirm work authorization. We do not use this information to pre‑screen job applicants.
CPRA Language – CA Applicants ONLY We collect and store personal information for candidate tracking for this role and future opportunities. The information you provide will be kept for up to 24 months. We use tools provided by third‑party service providers but do not share candidate information for any purpose other than recruiting. To access the data that is collected, request deletion, or make updates, please email team.hire@betterment.com.
Seniority level: Director
Employment type: Full‑time
Job function: Finance and Sales
#J-18808-Ljbffr