Job Description
About the Role
We are seeking a detail-oriented and compassionate
Legal Intake Assistant
to join our growing
Personal Injury
practice. As the first point of contact for injured clients, you will play a vital role in the success of the firm by conducting initial case screenings, gathering critical information, and providing reassurance to individuals during challenging moments in their lives.
This role requires strong communication skills, attention to detail, and the ability to handle sensitive information with professionalism and empathy. You will work closely with attorneys and the legal team to ensure a seamless transition from initial intake to case evaluation and acceptance.
Responsibilities Answer, screen, and route incoming calls using a multi-line phone system
Conduct detailed
personal injury intake interviews
via phone, email, and in-person meetings
Gather and document essential case details (accidents, injuries, insurance, treatment, etc.)
Assess and qualify potential personal injury claims for attorney review
Provide empathetic and professional support to clients experiencing physical pain or emotional distress
Accurately enter client information into case management and CRM systems
Perform administrative and intake-related support tasks as assigned
Qualifications
Required
High school diploma or equivalent
Excellent verbal and written communication skills
Strong customer service mindset with professional phone etiquette
Ability to maintain confidentiality and handle sensitive information
Strong attention to detail and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Prior experience in customer service, call center, intake, or administrative roles
Ability to work independently, take initiative, and thrive in a fast-paced environment
Preferred
Prior experience in a
personal injury law firm
or legal intake role
Familiarity with personal injury terminology and procedures
Experience with CRM or legal case management software
Bilingual (Spanish/English)
highly preferred
Benefits & Compensation
Competitive hourly pay, based on experience
Medical, dental, and vision insurance
Term life insurance
401(k) retirement plan
Performance-based incentives
Professional development and growth opportunities
Collaborative and supportive team environment
Working Conditions
Full-time position (40 hours per week)
Fast-paced, high-volume intake environment
Requires multitasking and strong time-management skills
Interested?
To apply or learn more,
reach out directly to:
Chelsey Haibeck
chelsey.haibeck@gogpac.com 605.501.4307
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
About the Role
We are seeking a detail-oriented and compassionate
Legal Intake Assistant
to join our growing
Personal Injury
practice. As the first point of contact for injured clients, you will play a vital role in the success of the firm by conducting initial case screenings, gathering critical information, and providing reassurance to individuals during challenging moments in their lives.
This role requires strong communication skills, attention to detail, and the ability to handle sensitive information with professionalism and empathy. You will work closely with attorneys and the legal team to ensure a seamless transition from initial intake to case evaluation and acceptance.
Responsibilities Answer, screen, and route incoming calls using a multi-line phone system
Conduct detailed
personal injury intake interviews
via phone, email, and in-person meetings
Gather and document essential case details (accidents, injuries, insurance, treatment, etc.)
Assess and qualify potential personal injury claims for attorney review
Provide empathetic and professional support to clients experiencing physical pain or emotional distress
Accurately enter client information into case management and CRM systems
Perform administrative and intake-related support tasks as assigned
Qualifications
Required
High school diploma or equivalent
Excellent verbal and written communication skills
Strong customer service mindset with professional phone etiquette
Ability to maintain confidentiality and handle sensitive information
Strong attention to detail and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Prior experience in customer service, call center, intake, or administrative roles
Ability to work independently, take initiative, and thrive in a fast-paced environment
Preferred
Prior experience in a
personal injury law firm
or legal intake role
Familiarity with personal injury terminology and procedures
Experience with CRM or legal case management software
Bilingual (Spanish/English)
highly preferred
Benefits & Compensation
Competitive hourly pay, based on experience
Medical, dental, and vision insurance
Term life insurance
401(k) retirement plan
Performance-based incentives
Professional development and growth opportunities
Collaborative and supportive team environment
Working Conditions
Full-time position (40 hours per week)
Fast-paced, high-volume intake environment
Requires multitasking and strong time-management skills
Interested?
To apply or learn more,
reach out directly to:
Chelsey Haibeck
chelsey.haibeck@gogpac.com 605.501.4307
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.