Position:
Customer Service Representative
Location:
Phoenix, AZ
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM
Pay Range:
$20–$25/hour (based on experience)
Position Overview:
We are seeking a Customer Service Representative to support daily customer interactions and order processing in a fast-paced industrial/manufacturing environment. This role is fully onsite and plays a critical part in ensuring accurate order entry, timely follow-up, and excellent customer service.
Key Responsibilities:
Answer inbound customer calls and emails in a professional and timely manner
Enter customer orders accurately into internal systems
Process and manage customer orders from start to completion
Follow up with customers regarding order status, delivery timelines, and updates
Coordinate with internal teams to resolve order issues or questions
Maintain accurate customer and order records
Provide consistent, high-quality customer support
Qualifications:
Prior experience in customer service, order processing, or administrative support
Strong attention to detail and accuracy
Comfortable handling phone-based customer interactions
Basic computer skills and ability to learn internal systems
Reliable, punctual, and able to work onsite during scheduled hours
Preferred Experience:
Experience in manufacturing, industrial supply, or distribution environments
Familiarity with ERP or order entry systems
Customer service experience supporting technical or product-based orders
Benefits:
401(k) matching
Dental insurance
Health insurance
Mileage reimbursement
Opportunities for advancement
Paid time off
Paid training
Skills
Communication
Problem Solving
Attention to Detail
Multitasking
Patience
Conflict Resolution
Telephone Etiquette
Active Listening
Product Knowledge
Customer Service Representative
Location:
Phoenix, AZ
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM
Pay Range:
$20–$25/hour (based on experience)
Position Overview:
We are seeking a Customer Service Representative to support daily customer interactions and order processing in a fast-paced industrial/manufacturing environment. This role is fully onsite and plays a critical part in ensuring accurate order entry, timely follow-up, and excellent customer service.
Key Responsibilities:
Answer inbound customer calls and emails in a professional and timely manner
Enter customer orders accurately into internal systems
Process and manage customer orders from start to completion
Follow up with customers regarding order status, delivery timelines, and updates
Coordinate with internal teams to resolve order issues or questions
Maintain accurate customer and order records
Provide consistent, high-quality customer support
Qualifications:
Prior experience in customer service, order processing, or administrative support
Strong attention to detail and accuracy
Comfortable handling phone-based customer interactions
Basic computer skills and ability to learn internal systems
Reliable, punctual, and able to work onsite during scheduled hours
Preferred Experience:
Experience in manufacturing, industrial supply, or distribution environments
Familiarity with ERP or order entry systems
Customer service experience supporting technical or product-based orders
Benefits:
401(k) matching
Dental insurance
Health insurance
Mileage reimbursement
Opportunities for advancement
Paid time off
Paid training
Skills
Communication
Problem Solving
Attention to Detail
Multitasking
Patience
Conflict Resolution
Telephone Etiquette
Active Listening
Product Knowledge