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Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. - Provide an exceptional customer experience with each call. - Accurate ent Sales Representative, Inside Sales, Call Center, Representative, Customer Experience, Manufacturing, Sales

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Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them ...","promoted","title","Inside Sales Representative (Call Center)","duration","","experienceLevel","displayThumbnail","location","locations",[64],"id",["B","3138293474"],"displayHeadline","Work at Champion Window & Door","category","Sales & Business Development","displayPublishedAt","3 days ago","displayUrl","/jobs/3138293474-inside-sales-representative-call-center","shortTitle","shortLocation","Twinsburg, OH, United States","searchCompanyPath","/jobs?keyword=Champion+Window+%26+Door","searchLocationPath","/jobs?location=Twinsburg%2C+OH%2C+United+States","searchTitlePath","/jobs?keyword=Inside+Sales+Representative+%28Call+Center%29",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","Twinsburg","formatted","Twinsburg, OH, United States, 44087","state","OH","postal_code","44087",true,["D",1775901600000],"Detroit Wayne Mental Health Authority","Title\nDWIHN Call Center Representative

Pay\nGrade: 6 ($50,200 - $63,519)

Category\nGAA Non‑Exempt, Professional

Reports\nto: DWIHN Call Center Director

Description\nReporting directly to the Call Center Supervisor and under the general supervision of the Call Center Director, the DWIHN Call Center Representative ensures that all phone calls are answered and assessed for severity, in order to triage the call and provide the most appropriate services.

Primary Duties and Responsibilities

Answer all phone calls using the approved telephone answering script on one of three shifts of the DWIHN 24‑hour Call Center.

Assess the call for a crisis prior to placing any call on hold.

Conduct warm transfers for any caller in crisis to a crisis counselor with the Crisis Line Vendor.

Identify and transfer/referring callers to appropriate community resources.

Respond to requests from Emergency Departments for children’s mobile crisis teams and dispatch the appropriate team.

Observe and adhere to all HIPAA and Recipients Rights policies and procedures.

Provide consumer‑oriented, professional, and compassionate service.

Document all incoming telephone calls.

Collect demographic information on all calls received prior to referring or transferring.

Conduct warm transfers for any caller who needs a clinical assessment/screen to a Call Center Clinician.

Ensure all aspects of the Enrollment/Re‑Enrollment process are conducted.

Respond to inquiries that address enrollment and eligibility.

Perform initial and enrollment changes according to The Detroit‑Wayne Integrated Health Network criteria and guidelines and comply with the default CRSP assignment protocol.

Use the Detroit Wayne Integrated Health Network MH‑WIN Database for eligibility determination, lookup, enrollment, and default CRSP assignment.

Verify consumer Wayne County residency.

Assign consumers to a CRSP via the Preference or Random request.

Document all calls in MH_WIN.

Document all ineligible or incomplete enrollments in MH‑WIN.

Conduct monthly TDD/TTY tests.

Demonstrate an understanding of the different complaint management systems of the public mental health systems and the specific benefit plans.

Provide consumers with accurate information concerning grievances, appeals, and local dispute resolution associated with their specific benefit plan.

Gather information regarding the complaint/grievance and complete appropriate documentation.

Ensure all call logs and enrollment documentation are complete before the end of the work shift.

Forward the entire Consumer Complaint, Grievance, and Appeals Process to Customer Services.

Document all compliments and complaints.

Notify supervisor immediately of consumer complaints.

Perform follow‑up calls and customer satisfaction surveys as necessary.

Attend and/or complete monthly required trainings.

Attend monthly staff meetings.

Conduct themselves as professional members of a team and work together to assist colleagues and supervisors as needed.

Complete all other assigned tasks as instructed.

Knowledge, Skills, and Abilities (KSAs)

Advanced knowledge and expertise in system navigation and intended beneficiary orientation.

Culturally proficient.

Strong interpersonal skills.

Advanced knowledge in interviewing, investigation, and report‑writing.

Excellent telephone skills.

Effective communication in writing and orally.

Strong analytical, mediation, and problem‑solving abilities.

Exceptional computer skills.

Openness to the emerging workforce in community mental health, including people with lived experience, family members, allies, and fictive kin.

Healthy respect for the needs and interests of individuals who receive services.

Knowledge of, or personal experience with, behavioral health issues is desired.

Experience

At least two years of experience working in a call center.

Experience with complaints, grievance, and appeals.

Experience working with consumers, training, peer counseling, and advocacy.

Familiarity with state mental health regulatory requirements.

Training\nBachelor’s degree from a recognized college or university. Preferred degrees include Social Work, Psychology, Counseling, etc.

Work Conditions\nWork is usually performed in an office setting. Telecommuting is optional. The DWIHN Call Center is a 24/7 operation, and employees may be required to work one of three shifts (Days, Afternoons, Midnights) and weekends.

EEO Statement\nDWIHN is an Equal Opportunity Employer.

#J-18808-Ljbffr\n","Title\nDWIHN Call Center Representative

Pay\nGrade: 6 ($50,200 - $63,519)

Category\nGAA Non‑Exempt, Professional

Reports\nto...","Call Center Representative",[90],["B","3241090971"],"Work at Detroit Wayne Mental Health Authority","11 days ago","/jobs/3241090971-call-center-representative","Detroit, MI, United States","/jobs?keyword=Detroit+Wayne+Mental+Health+Authority","/jobs?location=Detroit%2C+MI%2C+United+States","/jobs?keyword=Call+Center+Representative",{"_65":66,"_67":91,"_69":92,"_71":93,"_73":94},"Detroit","Detroit, MI, United States, 48228","MI","48228",["D",1776391200000],"24 Hour Fitness","Call Center Representative

As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment.\nEssential duties and responsibilities include:\nMake outbound calls to potential customers using the provided lead\nEngage customers in conversation to understand their needs and preference\nPresent and promote our products or services over the phone\nProvide accurate information and answer customer inquiries\nUse effective communication and negotiation skills to close sales\nUpdate customer records in the sales software (e.g., Salesforce)\nMeet or exceed sales targets consistently\nCollaborate with team members to achieve call center goals\nQualifications required:\nExcellent communication and interpersonal skills\nStrong sales aptitude with the ability to persuade and influence others\nAbility to work well under pressure in a fast-paced environment\nDetail-oriented with good organizational skills\nHigh school diploma or equivalent\nPreferred knowledge, skills, and abilities:\nPrior experience in the fitness or retail industry preferred\nKnowledge of Membership System software preferred\nPrevious experience in telemarketing, inside sales, or outbound calling is preferred\nPhysical demands/environmental conditions:\nAble to work 8-hour shifts\nTravel requirement:\nWork from central location\nBenefits at 24:\nIn line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.\nDisclaimer:\nThis job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

","Call Center Representative

As a Call Center Representative, you are responsible for making warm calls to potential customers, providing ex...",[107],["B","3328436590"],"Work at 24 Hour Fitness","5 days ago","/jobs/3328436590-call-center-representative","Houston, TX, United States","/jobs?keyword=24+Hour+Fitness","/jobs?location=Houston%2C+TX%2C+United+States",{"_65":66,"_67":108,"_69":109,"_71":110,"_73":111},"Houston","Houston, TX, United States, 77001","TX","77001",["D",1776553200000],"Call Center Representative

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness!\nAs a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment.\nEssential Duties & Responsibilities\nMake outbound calls to potential customers using the provided lead\nEngage customers in conversation to understand their needs and preference\nPresent and promote our products or services over the phone\nProvide accurate information and answer customer inquiries\nUse effective communication and negotiation skills to close sales\nUpdate customer records in the sales software (e.g., Salesforce)\nMeet or exceed sales targets consistently\nCollaborate with team members to achieve call center goals\nQualifications\nRequired Knowledge, Skills & Abilities\nExcellent communication and interpersonal skills\nStrong sales aptitude with the ability to persuade and influence others\nAbility to work well under pressure in a fast-paced environment\nDetail-oriented with good organizational skills\nHigh school diploma or equivalent\nPreferred Knowledge, Skills & Abilities\nPrior experience in the fitness or retail industry preferred.\nKnowledge of Membership System software preferred.\nPrevious experience in telemarketing, inside sales, or outbound calling is preferred\nPhysical Demands/ Environmental Conditions\nAble to work 8-hour shifts\nTravel Requirement\nWork from central location\nBenefits At 24\nIn line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.\nDisclaimer: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.\nSalary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $27,600.00-$34,500.00 (Exempt), $13.27-$16.59 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $28,800.00-$36,000.00 (Exempt), $13.85-$17.31 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $25,920.00-$32,400.00 (Exempt), $12.46-$15.58 (Non-Exempt)\nFunctional Group: Sales

","Call Center Representative

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier ...",[118],["B","2000929530"],"/jobs/2000929530-call-center-representative",{"_65":66,"_67":108,"_69":119,"_71":110,"_73":120},"Houston, TX, United States, 77082","77082",["D",1776211200000],"Call Center Representative

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness!\nAs a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment.\nEssential Duties & Responsibilities

Make outbound calls to potential customers using the provided lead\nEngage customers in conversation to understand their needs and preference\nPresent and promote our products or services over the phone\nProvide accurate information and answer customer inquiries\nUse effective communication and negotiation skills to close sales\nUpdate customer records in the sales software (e.g., Salesforce)\nMeet or exceed sales targets consistently\nCollaborate with team members to achieve call center goals\nQualifications

Required Knowledge, Skills & Abilities\nExcellent communication and interpersonal skills\nStrong sales aptitude with the ability to persuade and influence others\nAbility to work well under pressure in a fast-paced environment\nDetail-oriented with good organizational skills\nHigh school diploma or equivalent\nPreferred Knowledge, Skills & Abilities\nPrior experience in the fitness or retail industry preferred.\nKnowledge of Membership System software preferred.\nPrevious experience in telemarketing, inside sales, or outbound calling is preferred\nPhysical Demands/ Environmental Conditions

Able to work 8-hour shifts\nTravel Requirement

Work from central location\nBenefits At 24

In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.\nSalary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $27,600.00-$34,500.00 (Exempt), $13.27-$16.59 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $28,800.00-$36,000.00 (Exempt), $13.85-$17.31 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $25,920.00-$32,400.00 (Exempt), $12.46-$15.58 (Non-Exempt)\nFunctional Group: Sales

","Call Center Representative (In-Office/Sales)",[129],["B","3294787436"],"7 days ago","/jobs/3294787436-call-center-representative-in-office-sales","/jobs?keyword=Call+Center+Representative+%28In-Office%2FSales%29",{"_65":66,"_67":108,"_69":119,"_71":110,"_73":120},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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