Overview
Crash Champions is one of the fastest-growing brands in the collision repair industry. It operates as the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S., including Crash Champions LUXE | EV Certified centers for highline and luxury EV repair. The company services customers at more than 650 locations in 38 states. Founded in 1999, Crash Champions emphasizes a People First approach. We Champion People. Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates. Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC. Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience. Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete. Qualifications
Customer service skills Organization and multi-tasking abilities, good time management, and the ability to adapt to a fast-paced environment Knowledge of dealing with insurance partners (preferred) Ability to operate in fast-paced environments Knowledge of multiple estimating systems; CCC One, Mitchell, and Audatex experience (preferred) Benefits
Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays The company offers competitive compensation based on factors such as job-related knowledge, skills, experience, certifications, and qualifications. Compensation ranges listed include monthly sales incentive bonuses and reflect typical full-time employment for this position. Information is accurate as of the posting date, with the company reserving the right to update at any time per applicable law.
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Crash Champions is one of the fastest-growing brands in the collision repair industry. It operates as the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S., including Crash Champions LUXE | EV Certified centers for highline and luxury EV repair. The company services customers at more than 650 locations in 38 states. Founded in 1999, Crash Champions emphasizes a People First approach. We Champion People. Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Complete initial estimates, write full estimates after disassembly and damage evaluation, and lock final estimates. Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC. Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience. Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete. Qualifications
Customer service skills Organization and multi-tasking abilities, good time management, and the ability to adapt to a fast-paced environment Knowledge of dealing with insurance partners (preferred) Ability to operate in fast-paced environments Knowledge of multiple estimating systems; CCC One, Mitchell, and Audatex experience (preferred) Benefits
Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays The company offers competitive compensation based on factors such as job-related knowledge, skills, experience, certifications, and qualifications. Compensation ranges listed include monthly sales incentive bonuses and reflect typical full-time employment for this position. Information is accurate as of the posting date, with the company reserving the right to update at any time per applicable law.
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