Associate Director, Quality Management
Arts In Wilmington, Raleigh, North Carolina, United States
**Agency**Dept of Health and Human Services**Division**HEALTH BENEFITS**Job Classification Title**Human Services Program Manager III (NS)**Position Number**65023627**Grade**NC22The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**The Associate Director of Quality Management provides strategic leadership for NC Medicaid’s Quality Strategy and health plan oversight activities and reports directly to the Deputy Director of Quality Management. This role directs quality assurance and performance improvement initiatives across Standard Plans, Tailored Plans, Medicaid Direct, and LME-MCOs. The position delivers comprehensive project and program management support for statewide quality initiatives and oversees both clinical and non-clinical Quality Managers and staff.
Key responsibilities include:
• Guiding NCQA accreditation activities, managing External Quality Review processes, leading quality-related contractual requirements. The Associate Director also leads learning collaboratives with external stakeholders, strengthens internal and external partnerships, and facilitates cross-agency quality workgroups. The role requires strong project management capabilities and a foundational understanding of Six Sigma principles to drive operational efficiencies and advance quality outcomes for Medicaid beneficiaries statewide.**Knowledge Skills and Abilities/Management Preferences****Salary Grade Range $73,096 - $142,538****Recruitment Range $73,096 - $120,000**Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:* Familiarity with relevant and current NC Medicaid operations, including challenges unique to Medicaid program administration and PHP contract management oversight.* Proven leadership in managing diverse teams, including clinical and non-clinical staff, with a strong record of staff development, coaching, and establishing effective work plans.* Experience overseeing complex, multi-stakeholder projects and programs, ensuring contract compliance, timely execution of deliverables, and data-driven decision-making at an enterprise level.* Demonstrated experience designing and implementing systemwide quality improvement initiatives, including applying Lean Six Sigma principles and quality improvement tools to drive operational and performance outcomes.* Previous experience working with NC Medicaid or the Division of Health Benefits with understanding of operational structures, policy requirements, and managed care oversight expectations.**Physical Requirements:*** None beyond standard office and computer-based work; occasional travel to statewide meetings and conferences are required.**About the NC Division of Health Benefits:**
**The Division of Health Benefits (DHB)** within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.**Compensation & Benefits:**
The State of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Employees also receive paid vacation, sick, and community service leave.
In addition, paid parental leave is available to eligible employees.
Visit website for## **Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.
We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.
Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.
We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
**Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.
Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions.
Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at .Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions.
*Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach #J-18808-Ljbffr
Key responsibilities include:
• Guiding NCQA accreditation activities, managing External Quality Review processes, leading quality-related contractual requirements. The Associate Director also leads learning collaboratives with external stakeholders, strengthens internal and external partnerships, and facilitates cross-agency quality workgroups. The role requires strong project management capabilities and a foundational understanding of Six Sigma principles to drive operational efficiencies and advance quality outcomes for Medicaid beneficiaries statewide.**Knowledge Skills and Abilities/Management Preferences****Salary Grade Range $73,096 - $142,538****Recruitment Range $73,096 - $120,000**Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:* Familiarity with relevant and current NC Medicaid operations, including challenges unique to Medicaid program administration and PHP contract management oversight.* Proven leadership in managing diverse teams, including clinical and non-clinical staff, with a strong record of staff development, coaching, and establishing effective work plans.* Experience overseeing complex, multi-stakeholder projects and programs, ensuring contract compliance, timely execution of deliverables, and data-driven decision-making at an enterprise level.* Demonstrated experience designing and implementing systemwide quality improvement initiatives, including applying Lean Six Sigma principles and quality improvement tools to drive operational and performance outcomes.* Previous experience working with NC Medicaid or the Division of Health Benefits with understanding of operational structures, policy requirements, and managed care oversight expectations.**Physical Requirements:*** None beyond standard office and computer-based work; occasional travel to statewide meetings and conferences are required.**About the NC Division of Health Benefits:**
**The Division of Health Benefits (DHB)** within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries.**Compensation & Benefits:**
The State of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Employees also receive paid vacation, sick, and community service leave.
In addition, paid parental leave is available to eligible employees.
Visit website for## **Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.
We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.
Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.
We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
**Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.
Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions.
Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at .Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions.
*Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach #J-18808-Ljbffr