DSHS HCLA Public Benefits Specialist 1, 2, 4 In Training
State of Washington, Bay View, Washington, United States
Overview
DSHS HCLA Public Benefits Specialist 1.2, 4 In‑Training: Home & Community Living Administration (HCLA) is currently seeking a Public Benefits Specialist in Bellingham, WA. As a PBS, you will provide comprehensive consultation about complex eligibility qualifications and skilled financial guidance to high‑risk clients who are financially and medically dependent upon a full range of services and supports. As a Public Benefits Specialist In‑Training, you will have the chance to learn while you share your knowledge to help those in need. Responsibilities
Determine ongoing eligibility for Long‑Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services Conduct intensive, confidential in‑person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long‑Term Services and Supports Provide professional case management Input and receive data using multiple computer systems Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales Respond to case audits and make corrections Career Development
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We will be with you every step of the way. We provide formal training both in the classroom and on the job to progressively advance within a 24‑month period from a Public Benefits Specialist 1 to a Public Benefits Specialist 4*. Those hired will be appointed to the appropriate level based on their experience and previous training. Advancement is based on completion of each step. Eligibility and Experience
Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination One year of equivalent out‑of‑state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs A bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist Preferred Skills
Thrives in a standardized work setting Familiarity with using various computer programs Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone Can work with complex technical regulations and procedures, and interpret complex situations Will refrain from personal bias when determining eligibility Capable to prioritize and perform multiple tasks in a busy office with numerous interruptions Salary Progression
Public Benefits Specialist 1: $3,840.00 – $5,011.00 Public Benefits Specialist 2: $4,119.00 – $5,398.00 Public Benefits Specialist 4*: $4,653.00 – $6,107.00 There is no HCLA PBS 3 level. Contact
Questions? Please contact sharon.sterling@dshs.wa.gov or call Talent Acquisition main line (360) 725‑5810 and reference job number 00617. Equal Opportunity Statement
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384. E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.
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DSHS HCLA Public Benefits Specialist 1.2, 4 In‑Training: Home & Community Living Administration (HCLA) is currently seeking a Public Benefits Specialist in Bellingham, WA. As a PBS, you will provide comprehensive consultation about complex eligibility qualifications and skilled financial guidance to high‑risk clients who are financially and medically dependent upon a full range of services and supports. As a Public Benefits Specialist In‑Training, you will have the chance to learn while you share your knowledge to help those in need. Responsibilities
Determine ongoing eligibility for Long‑Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services Conduct intensive, confidential in‑person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long‑Term Services and Supports Provide professional case management Input and receive data using multiple computer systems Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales Respond to case audits and make corrections Career Development
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We will be with you every step of the way. We provide formal training both in the classroom and on the job to progressively advance within a 24‑month period from a Public Benefits Specialist 1 to a Public Benefits Specialist 4*. Those hired will be appointed to the appropriate level based on their experience and previous training. Advancement is based on completion of each step. Eligibility and Experience
Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination One year of equivalent out‑of‑state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs A bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist Preferred Skills
Thrives in a standardized work setting Familiarity with using various computer programs Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone Can work with complex technical regulations and procedures, and interpret complex situations Will refrain from personal bias when determining eligibility Capable to prioritize and perform multiple tasks in a busy office with numerous interruptions Salary Progression
Public Benefits Specialist 1: $3,840.00 – $5,011.00 Public Benefits Specialist 2: $4,119.00 – $5,398.00 Public Benefits Specialist 4*: $4,653.00 – $6,107.00 There is no HCLA PBS 3 level. Contact
Questions? Please contact sharon.sterling@dshs.wa.gov or call Talent Acquisition main line (360) 725‑5810 and reference job number 00617. Equal Opportunity Statement
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384. E‑Verify® is a registered trademark of the U.S. Department of Homeland Security.
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