DSHS HCLA Public Benefits Specialist 1, 2, 4 In Training
Washington State ESD, Seattle, Washington, us, 98127
Overview
DSHS HCLA Public Benefits Specialist 1, 2, 4 In-Training Home & Community Living Administration (HCLA) is currently seeking a Public Benefits Specialist in Bellingham, WA. As a PBS, you will provide comprehensive consultation about complex eligibility qualifications and skilled financial guidance to high-risk clients who are financially and medically dependent upon a full range of services and supports. As a Public Benefits Specialist In-Training, you will have the chance to learn while you share your knowledge to help those in need. HCLA promotes, plans, develops, and provides an array of long-term services and supports to people who have disabilities, are seniors, or have caregivers to maximize their independence, dignity, and quality of life.
Some of what you'll do:
Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services
Conduct intensive, confidential in-person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary
Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports
Provide professional case management
Input and receive data using multiple computer systems
Analyze written and oral information received and legal documents, including court orders, contracts, insurance policies, trusts, life estates, and promissory notes
Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications
Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales
Respond to case audits and make corrections
How you will grow:
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We will be with you every step of the way. We provide formal training both in the classroom and on the job to progressively advance within a 24-month period from a Public Benefits Specialist 1 to a Public Benefits Specialist 4. Those hired will be appointed to the appropriate level based on their experience and previous training. Advancement is based on completion of each step.
Who should apply?
Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination; OR
One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs; OR
A bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist
Preferred skills, knowledge, and abilities:
Thrives in a standardized work setting
Familiarity with using various computer programs
Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone
Can work with complex technical regulations and procedures, and interpret complex situations
Will refrain from personal bias when determining eligibility
Capable to prioritize and perform multiple tasks in a busy office with numerous interruptions
The goal class for this role described above is for a Public Benefits Specialist 4. We may consider applicants at the PBS1 or PBS2 level, with a training plan to advance to a PBS4. Education and experience are the difference between qualifications at each level and are evaluated by the hiring team. Starting salary depends on your qualifications.
Salary Progression in Training Steps:
Public Benefits Specialist 1: $3,840.00 – $5,011.00
Public Benefits Specialist 2: $4,119.00 – $5,398.00
Public Benefits Specialist 4*: $4,653.00 – $6,107.00
There is no HCLA PBS 3 level
Questions?
Please contact sharon.sterling@dshs.wa.gov or call the Talent Acquisition main line at (360) 725-5810 and reference job number 00617.
The Department of Social and Health Services (DSHS) is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Persons requiring accommodation in the application process may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr
DSHS HCLA Public Benefits Specialist 1, 2, 4 In-Training Home & Community Living Administration (HCLA) is currently seeking a Public Benefits Specialist in Bellingham, WA. As a PBS, you will provide comprehensive consultation about complex eligibility qualifications and skilled financial guidance to high-risk clients who are financially and medically dependent upon a full range of services and supports. As a Public Benefits Specialist In-Training, you will have the chance to learn while you share your knowledge to help those in need. HCLA promotes, plans, develops, and provides an array of long-term services and supports to people who have disabilities, are seniors, or have caregivers to maximize their independence, dignity, and quality of life.
Some of what you'll do:
Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services
Conduct intensive, confidential in-person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary
Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports
Provide professional case management
Input and receive data using multiple computer systems
Analyze written and oral information received and legal documents, including court orders, contracts, insurance policies, trusts, life estates, and promissory notes
Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications
Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales
Respond to case audits and make corrections
How you will grow:
A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We will be with you every step of the way. We provide formal training both in the classroom and on the job to progressively advance within a 24-month period from a Public Benefits Specialist 1 to a Public Benefits Specialist 4. Those hired will be appointed to the appropriate level based on their experience and previous training. Advancement is based on completion of each step.
Who should apply?
Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination; OR
One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs; OR
A bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist
Preferred skills, knowledge, and abilities:
Thrives in a standardized work setting
Familiarity with using various computer programs
Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone
Can work with complex technical regulations and procedures, and interpret complex situations
Will refrain from personal bias when determining eligibility
Capable to prioritize and perform multiple tasks in a busy office with numerous interruptions
The goal class for this role described above is for a Public Benefits Specialist 4. We may consider applicants at the PBS1 or PBS2 level, with a training plan to advance to a PBS4. Education and experience are the difference between qualifications at each level and are evaluated by the hiring team. Starting salary depends on your qualifications.
Salary Progression in Training Steps:
Public Benefits Specialist 1: $3,840.00 – $5,011.00
Public Benefits Specialist 2: $4,119.00 – $5,398.00
Public Benefits Specialist 4*: $4,653.00 – $6,107.00
There is no HCLA PBS 3 level
Questions?
Please contact sharon.sterling@dshs.wa.gov or call the Talent Acquisition main line at (360) 725-5810 and reference job number 00617.
The Department of Social and Health Services (DSHS) is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Persons requiring accommodation in the application process may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr