We are seeking a reliable and detail-oriented Collections Specialist to join our team. This role is responsible for managing high-volume customer communications related to payments, maintaining accurate documentation, and supporting the collections process while delivering professional customer service. Both part-time and full-time candidates are welcome to apply.
Key Responsibilities
Handle inbound customer calls related to billing and payment inquiries
Make outbound collection calls as directed by the team
Respond to customer emails in a timely and professional manner
Document all customer interactions, including calls, emails, payment commitments, disputes, notes, and follow-ups
Assist customers with payment options and confirm receipt of payments
Process credit card authorizations when applicable
Maintain professionalism during all customer interactions and follow company guidelines for collections and communication tone
Complete assigned tasks within scheduled work hours and communicate unresolved items to the team to ensure continuity
Qualifications
Previous experience in collections, customer service, or accounts receivable preferred
Strong verbal and written communication skills
Ability to manage high-volume interactions while maintaining accuracy and professionalismComfortable working onsite in a structured team environment
Detail-oriented with strong documentation and follow-up skills
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Key Responsibilities
Handle inbound customer calls related to billing and payment inquiries
Make outbound collection calls as directed by the team
Respond to customer emails in a timely and professional manner
Document all customer interactions, including calls, emails, payment commitments, disputes, notes, and follow-ups
Assist customers with payment options and confirm receipt of payments
Process credit card authorizations when applicable
Maintain professionalism during all customer interactions and follow company guidelines for collections and communication tone
Complete assigned tasks within scheduled work hours and communicate unresolved items to the team to ensure continuity
Qualifications
Previous experience in collections, customer service, or accounts receivable preferred
Strong verbal and written communication skills
Ability to manage high-volume interactions while maintaining accuracy and professionalismComfortable working onsite in a structured team environment
Detail-oriented with strong documentation and follow-up skills
#J-18808-Ljbffr