Overview
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Role Summary The Client Services Specialist supports internal and external clients by delivering timely, high‑quality service and resolving account‑related inquiries. This role plays a key part in client retention and business growth by serving as a trusted point of contact and internal expert. You’ll gain exposure to a variety of benefits products and build strong relationships across the organization.
Key Accountabilities
Support inbound client calls and manage a shared mailbox to resolve account holder inquiries.
Resolve routine, sensitive, and urgent issues by serving as an internal expert and client advocate.
Interpret policies, procedures, and regulations and communicate clearly to clients.
Partner with internal teams to resolve issues and escalate concerns when appropriate.
Organize workflow to meet service level expectations and maintain a no‑backlog standard.
Document all client interactions accurately in the client management system.
Develop subject matter expertise in assigned product or service areas.
Education & Experience Required
High School Diploma or equivalent
1+ years of customer service experience
Preferred
Bachelor’s Degree in Communications, Business, or related field
1+ years of experience in Insurance, HSA, or TPA environment
Benefits
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity‑focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well‑being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
EEO & Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$19.45 - $33.35 per hour
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Role Summary The Client Services Specialist supports internal and external clients by delivering timely, high‑quality service and resolving account‑related inquiries. This role plays a key part in client retention and business growth by serving as a trusted point of contact and internal expert. You’ll gain exposure to a variety of benefits products and build strong relationships across the organization.
Key Accountabilities
Support inbound client calls and manage a shared mailbox to resolve account holder inquiries.
Resolve routine, sensitive, and urgent issues by serving as an internal expert and client advocate.
Interpret policies, procedures, and regulations and communicate clearly to clients.
Partner with internal teams to resolve issues and escalate concerns when appropriate.
Organize workflow to meet service level expectations and maintain a no‑backlog standard.
Document all client interactions accurately in the client management system.
Develop subject matter expertise in assigned product or service areas.
Education & Experience Required
High School Diploma or equivalent
1+ years of customer service experience
Preferred
Bachelor’s Degree in Communications, Business, or related field
1+ years of experience in Insurance, HSA, or TPA environment
Benefits
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity‑focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well‑being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.
EEO & Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$19.45 - $33.35 per hour
#J-18808-Ljbffr