Client Services Specialist
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank conducts a thorough background check on all new hires. Role Summary: The Client Services Specialist supports internal and external clients by delivering timely, high-quality service and resolving account-related inquiries. This role plays a key part in client retention and business growth by serving as a trusted point of contact and internal expert. Youll gain exposure to a variety of benefits products and build strong relationships across the organization. Key Accountabilities: Support inbound client calls and manage a shared mailbox to resolve account holder inquiries. Resolve routine, sensitive, and urgent issues by serving as an internal expert and client advocate. Interpret policies, procedures, and regulations and communicate clearly to clients. Partner with internal teams to resolve issues and escalate concerns when appropriate. Organize workflow to meet service level expectations and maintain a no-backlog standard. Document all client interactions accurately in the client management system. Develop subject matter expertise in assigned product or service areas. Education & Experience Required: High School Diploma or equivalent 1+ years of customer service experience Preferred Bachelors Degree in Communications, Business, or related field 1+ years of experience in Insurance, HSA, or TPA environment Why Youll Love Working Here: At Associated Bank, youll be part of a collaborative team that values service, integrity, and professional growth. We offer meaningful development opportunities, a supportive culture, and the chance to make a real impact for clients and communities. Apply today to make an impact. We welcome and encourage applications from individuals returning to the workforce, people with disabilities, candidates without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement...
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank conducts a thorough background check on all new hires. Role Summary: The Client Services Specialist supports internal and external clients by delivering timely, high-quality service and resolving account-related inquiries. This role plays a key part in client retention and business growth by serving as a trusted point of contact and internal expert. Youll gain exposure to a variety of benefits products and build strong relationships across the organization. Key Accountabilities: Support inbound client calls and manage a shared mailbox to resolve account holder inquiries. Resolve routine, sensitive, and urgent issues by serving as an internal expert and client advocate. Interpret policies, procedures, and regulations and communicate clearly to clients. Partner with internal teams to resolve issues and escalate concerns when appropriate. Organize workflow to meet service level expectations and maintain a no-backlog standard. Document all client interactions accurately in the client management system. Develop subject matter expertise in assigned product or service areas. Education & Experience Required: High School Diploma or equivalent 1+ years of customer service experience Preferred Bachelors Degree in Communications, Business, or related field 1+ years of experience in Insurance, HSA, or TPA environment Why Youll Love Working Here: At Associated Bank, youll be part of a collaborative team that values service, integrity, and professional growth. We offer meaningful development opportunities, a supportive culture, and the chance to make a real impact for clients and communities. Apply today to make an impact. We welcome and encourage applications from individuals returning to the workforce, people with disabilities, candidates without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement...