Client Services Specialist
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. The Client Services Specialist supports internal and external clients by delivering timely, high-quality service and resolving account-related inquiries. This role plays a key part in client retention and business growth by serving as a trusted point of contact and internal expert. You'll gain exposure to a variety of benefits products and build strong relationships across the organization. Key Accountabilities Support inbound client calls and manage a shared mailbox to resolve account holder inquiries. Resolve routine, sensitive, and urgent issues by serving as an internal expert and client advocate. Interpret policies, procedures, and regulations and communicate clearly to clients. Partner with internal teams to resolve issues and escalate concerns when appropriate. Organize workflow to meet service level expectations and maintain a no-backlog standard. Document all client interactions accurately in the client management system. Develop subject matter expertise in assigned product or service areas. Education & Experience Required High School Diploma or equivalent 1+ years of customer service experience Preferred Bachelor's Degree in Communications, Business, or related field 1+ years of experience in Insurance, HSA, or TPA environment Why You'll Love Working Here At Associated Bank, you'll be part of a collaborative team that values service, integrity, and professional growth. We offer meaningful development opportunities, a supportive culture, and the chance to make a real impact for clients and communities.
Apply today to make an impact. We welcome and encourage applications from individuals returning to the workforce, people with disabilities, candidates without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. Join our community on Facebook, LinkedIn and X. Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact
leavesandaccommodations@associatedbank.com
if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice
English or Spanish . Know Your Right to Work
English
or
Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $19.45 - $33.35 per hour
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. The Client Services Specialist supports internal and external clients by delivering timely, high-quality service and resolving account-related inquiries. This role plays a key part in client retention and business growth by serving as a trusted point of contact and internal expert. You'll gain exposure to a variety of benefits products and build strong relationships across the organization. Key Accountabilities Support inbound client calls and manage a shared mailbox to resolve account holder inquiries. Resolve routine, sensitive, and urgent issues by serving as an internal expert and client advocate. Interpret policies, procedures, and regulations and communicate clearly to clients. Partner with internal teams to resolve issues and escalate concerns when appropriate. Organize workflow to meet service level expectations and maintain a no-backlog standard. Document all client interactions accurately in the client management system. Develop subject matter expertise in assigned product or service areas. Education & Experience Required High School Diploma or equivalent 1+ years of customer service experience Preferred Bachelor's Degree in Communications, Business, or related field 1+ years of experience in Insurance, HSA, or TPA environment Why You'll Love Working Here At Associated Bank, you'll be part of a collaborative team that values service, integrity, and professional growth. We offer meaningful development opportunities, a supportive culture, and the chance to make a real impact for clients and communities.
Apply today to make an impact. We welcome and encourage applications from individuals returning to the workforce, people with disabilities, candidates without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. Join our community on Facebook, LinkedIn and X. Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact
leavesandaccommodations@associatedbank.com
if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice
English or Spanish . Know Your Right to Work
English
or
Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $19.45 - $33.35 per hour