Manager, Retention & Growth - CNBC Councils
Versant Media, Englewood Cliffs, New Jersey, us, 07632
Overview
Company Description
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks and dynamic digital brands, delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description
CNBC , the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils. CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. This position will optimize the member lifecycle, enhance retention, develop scalable engagement processes, and drive pricing strategy across all Councils. The ideal candidate brings executive relationship excellence, customer-centric thinking, and commercial acumen to shape the future of membership success at CNBC. This role collaborates cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class member experience and contribute to revenue growth through retention initiatives and pricing strategy." What You’ll Do Membership Retention & Growth: Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales. Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk. Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments. Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty. Pricing Insights & Analysis: Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales. Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value. Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities. Member Experience Quality Assurance: Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey. Manage internal audits of member directories to maintain data integrity and operational efficiency. Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral. Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. What We’ll Offer
At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities: Sweat it out-- Free onsite fitness center with state-of-the-art equipment, plus daily group classes Eat up-- Gourmet cafeteria with daily specials plus soup and salad bars Extras-- Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $90,000-$130,000 (Bonus Eligible) Qualifications
5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs Exceptional communication and relationship management skills, with experience working with C-level executives Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress) Proactive, results-driven mindset with the ability to lead cross-functional initiatives and manage multiple priorities Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity, age, national origin, disability, or other protected status. If you are a qualified individual with a disability or a disabled veteran and require support during the application process, you have the right to request a reasonable accommodation by contacting candidateaccessibility@versantmedia.com. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via email or the Internet will be the property of VERSANT, unless a valid written Statement of Work is in place with VERSANT’s Talent Acquisition team.
#J-18808-Ljbffr
Company Description
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks and dynamic digital brands, delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description
CNBC , the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils. CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. This position will optimize the member lifecycle, enhance retention, develop scalable engagement processes, and drive pricing strategy across all Councils. The ideal candidate brings executive relationship excellence, customer-centric thinking, and commercial acumen to shape the future of membership success at CNBC. This role collaborates cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class member experience and contribute to revenue growth through retention initiatives and pricing strategy." What You’ll Do Membership Retention & Growth: Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales. Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk. Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments. Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty. Pricing Insights & Analysis: Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales. Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value. Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities. Member Experience Quality Assurance: Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey. Manage internal audits of member directories to maintain data integrity and operational efficiency. Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral. Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. What We’ll Offer
At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities: Sweat it out-- Free onsite fitness center with state-of-the-art equipment, plus daily group classes Eat up-- Gourmet cafeteria with daily specials plus soup and salad bars Extras-- Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $90,000-$130,000 (Bonus Eligible) Qualifications
5+ years of experience in membership, client services, customer success, or operational strategy; media, subscription, or DTC membership experience strongly preferred Proven experience in managing pricing strategy, revenue growth initiatives, and member retention programs Exceptional communication and relationship management skills, with experience working with C-level executives Knowledge of CRM and productivity tools (e.g., Salesforce, Sailthru, Adobe Creative Cloud, Excel, WordPress) Proactive, results-driven mindset with the ability to lead cross-functional initiatives and manage multiple priorities Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity, age, national origin, disability, or other protected status. If you are a qualified individual with a disability or a disabled veteran and require support during the application process, you have the right to request a reasonable accommodation by contacting candidateaccessibility@versantmedia.com. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via email or the Internet will be the property of VERSANT, unless a valid written Statement of Work is in place with VERSANT’s Talent Acquisition team.
#J-18808-Ljbffr