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Service Desk Specialist I

Astreya, Myrtle Point, Oregon, United States, 97458

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Employer Industry: Technology and AI

Why consider this job opportunity

Salary up to $37.10 per hour

Comprehensive benefits package including medical, dental, vision, and wellness programs

Opportunity for career advancement and professional development through platforms like Udemy and Coursera

Flexible work environment that supports work-life balance

Engaging role that contributes to the accuracy and usefulness of an AI-powered search engine

Supportive team culture with emphasis on independent judgment and quality standards

What to Expect (Job Responsibilities)

Assess the effectiveness of an AI-powered search engine by evaluating user queries and system outputs

Assign relevance scores to content on predefined criteria and guidelines

Analyze user intent and system context to ensure accurate evaluation of search resultsConduct independent research on unfamiliar terminology and concepts to support evaluations

Formulate and execute search queries, including KQL queries against Elasticsearch indices as needed

What is Required (Qualifications)

Strong English reading comprehension and written communication skills

Ability to reason through ambiguous queries and exhibit disciplined attention to detail

Familiarity with modern search behavior, including keyword-based and conversational querying

Experience using web-based tools and internal evaluation platforms

Consistent application of evaluation guidelines and standards across tasks

How to Stand Out (Preferred Qualifications)

Prior experience in relevance labeling, search quality evaluation, or data annotation

Exposure to AI-driven search or information retrieval systems

Basic proficiency in Python for task automation or data handling

Familiarity with Elasticsearch concepts or query languages

Experience evaluating technical or operational content across various domains

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