Overview
Position Overview Join Bridgehead IT, a rapidly growing technology firm where innovation, ownership, and career acceleration are the norm. In this role, you’ll be a key operational force supporting our Technical Account Management (TAM) team and driving exceptional service experiences for our clients. If you thrive in a dynamic environment where every day brings new challenges and opportunities, this role is for you.
Responsibilities
TAM Support & Service Management Leadership — Become an essential extension of our TAM team—ensuring that service excellence isn’t just delivered but engineered.
Take full ownership of service management workflows across supported accounts
Ensure service management tasks do not stall, are not overlooked, or lack ownership
Act as the go‑to coordinator between service delivery teams and TAMs
Ensure documentation is accurate, complete, and compliant (ISO standards included)
Champion smooth processes that keep clients delighted and internal teams aligned
High‑Impact Account Coordination — You’ll oversee day‑to‑day interactions for select “Lite” or SMB accounts—ensuring the client experience stays exceptional.
Serve as the primary communication hub for routine service updates, follow‑ups, and escalations
Manage renewals by tracking timelines, updating scope and pricing, and keeping clients informed
Spot opportunities and risks early—such as coverage gaps, outdated infrastructure, or compliance concerns
Collaborate with TAMs to validate technical decisions, shape solutions, and ensure the client has the right architecture, security, and compliance posture
Help drive opportunity conversion by uncovering and flagging areas where Bridgehead IT can deliver more value
Why This Role Matters This isn’t a back‑office coordination job—it’s a high‑ownership position that directly impacts client satisfaction, retention, and account growth. You’ll be an air-traffic controller, problem-solver, and relationship builder all in one—helping Bridgehead IT scale efficiently while delivering the white‑glove service we’re known for.
What’s In It For You?
A seat inside a fast‑growth technology organization
Real responsibility, real autonomy, and real impact
Close collaboration with technical leaders and account executives
Exposure to multiple service lines, industries, and technologies
Clear paths for career within the TAM team structure
What You Bring to the Table We’re looking for someone who understands how IT really works inside a business — and who’s ready to step into a role with real ownership and visibility.
Required Experience & Skills
A strong technical foundation with a practical understanding of managing IT environments for modern businesses, including:
End-user support and service desk operations
Microsoft 365 administration concepts (users, licensing, security fundamentals)
Networking fundamentals (firewalls, switching, wireless, VLAN concepts)
Common business systems and infrastructure dependencies
2–4 years of experience in IT support, systems administration, service coordination, or a client-facing technical role
Proven ability to:
Quickly assess technical issues and understand business impact, risk, and urgency
Communicate technical concepts clearly and confidently to non-technical stakeholders
Exercise sound judgment on when to escalate issues to a TAM or senior technical leader
Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.
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Responsibilities
TAM Support & Service Management Leadership — Become an essential extension of our TAM team—ensuring that service excellence isn’t just delivered but engineered.
Take full ownership of service management workflows across supported accounts
Ensure service management tasks do not stall, are not overlooked, or lack ownership
Act as the go‑to coordinator between service delivery teams and TAMs
Ensure documentation is accurate, complete, and compliant (ISO standards included)
Champion smooth processes that keep clients delighted and internal teams aligned
High‑Impact Account Coordination — You’ll oversee day‑to‑day interactions for select “Lite” or SMB accounts—ensuring the client experience stays exceptional.
Serve as the primary communication hub for routine service updates, follow‑ups, and escalations
Manage renewals by tracking timelines, updating scope and pricing, and keeping clients informed
Spot opportunities and risks early—such as coverage gaps, outdated infrastructure, or compliance concerns
Collaborate with TAMs to validate technical decisions, shape solutions, and ensure the client has the right architecture, security, and compliance posture
Help drive opportunity conversion by uncovering and flagging areas where Bridgehead IT can deliver more value
Why This Role Matters This isn’t a back‑office coordination job—it’s a high‑ownership position that directly impacts client satisfaction, retention, and account growth. You’ll be an air-traffic controller, problem-solver, and relationship builder all in one—helping Bridgehead IT scale efficiently while delivering the white‑glove service we’re known for.
What’s In It For You?
A seat inside a fast‑growth technology organization
Real responsibility, real autonomy, and real impact
Close collaboration with technical leaders and account executives
Exposure to multiple service lines, industries, and technologies
Clear paths for career within the TAM team structure
What You Bring to the Table We’re looking for someone who understands how IT really works inside a business — and who’s ready to step into a role with real ownership and visibility.
Required Experience & Skills
A strong technical foundation with a practical understanding of managing IT environments for modern businesses, including:
End-user support and service desk operations
Microsoft 365 administration concepts (users, licensing, security fundamentals)
Networking fundamentals (firewalls, switching, wireless, VLAN concepts)
Common business systems and infrastructure dependencies
2–4 years of experience in IT support, systems administration, service coordination, or a client-facing technical role
Proven ability to:
Quickly assess technical issues and understand business impact, risk, and urgency
Communicate technical concepts clearly and confidently to non-technical stakeholders
Exercise sound judgment on when to escalate issues to a TAM or senior technical leader
Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.
#J-18808-Ljbffr