A leading technology company in Ohio is seeking a Digital Customer Success Strategist to architect a digital-first customer success strategy. This role focuses on delivering exceptional customer experiences through automated, data-driven programs and requires strong analytical skills along with experience in customer success platforms like Gainsight or Totango. The ideal candidate will have over 5 years of customer success experience, particularly in B2B SaaS. This position offers the opportunity to innovate in a high-impact area of the company.
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