Customer Account Manager - Farmers Insurance
Farmers District 40, Grandville, Michigan, United States, 49418
Customer Account Manager | Farmers Insurance
Ready to advance your career with a company that values strong client relationships and service excellence? Farmers Insurance is searching for a dedicated and customer-oriented Customer Account Manager to support our top-rated agency. In this position, you’ll serve as the primary point of contact for existing clients, ensuring their insurance needs are handled with care, precision, and proactive support. If you are passionate about assisting others, resolving issues, and building lasting connections, this role could be the perfect fit for you. About Our Agency
At Farmers Insurance, we are dedicated to protecting what matters most to our clients—while helping our team members reach their own full potential. Our culture is supportive, collaborative, and focused on growth, expertise, and initiative. As a member of our team, you’ll benefit from professional development, mentorship, and opportunities to grow your skillset and career. Key Responsibilities
As a Customer Account Manager, you will: Build strong relationships with existing clients through attentive, consistent service
Support customers with policy updates, billing questions, claims assistance, and coverage reviews
Perform regular outreach to ensure client satisfaction and retention
Identify opportunities to offer additional coverage to best serve each client
Clearly explain insurance products while adhering to industry compliance standards
Manage client interactions and follow-ups using CRM systems, ensuring thorough documentation
Work closely with other team members to accomplish agency goals and provide a seamless client experience
What We’re Looking For
The ideal candidate is passionate about helping others and committed to delivering excellent client service. Preferred Skills & Experience: 1+ year of customer service, account management, or insurance experience
Exceptional verbal and written communication skills
Strong problem-solving skills and attention to detail
Friendly, positive attitude with a professional approach
Proven ability to prioritize responsibilities and manage time efficiently
Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)
Bilingual abilities are a plus
Why Join Our Team
As a Customer Account Manager, you’ll enjoy: Competitive base salary with performance incentives
Paid training and ongoing education opportunities
Opportunities for advancement within the agency
Flexible scheduling options, including potential hybrid arrangements
Supportive, team-oriented culture that rewards results and relationships
Paid time off, holidays, and employee recognition programs
The support of a trusted, nationally recognized insurance brand
Ready to Make an Impact?
Becoming a Customer Account Manager at our Farmers Insurance agency is more than just a job—it’s a chance to empower and protect the people we serve every day. If you’re ready to make a difference and grow your career in the process, we encourage you to apply. Apply today and discover your next career step with Farmers Insurance.
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Ready to advance your career with a company that values strong client relationships and service excellence? Farmers Insurance is searching for a dedicated and customer-oriented Customer Account Manager to support our top-rated agency. In this position, you’ll serve as the primary point of contact for existing clients, ensuring their insurance needs are handled with care, precision, and proactive support. If you are passionate about assisting others, resolving issues, and building lasting connections, this role could be the perfect fit for you. About Our Agency
At Farmers Insurance, we are dedicated to protecting what matters most to our clients—while helping our team members reach their own full potential. Our culture is supportive, collaborative, and focused on growth, expertise, and initiative. As a member of our team, you’ll benefit from professional development, mentorship, and opportunities to grow your skillset and career. Key Responsibilities
As a Customer Account Manager, you will: Build strong relationships with existing clients through attentive, consistent service
Support customers with policy updates, billing questions, claims assistance, and coverage reviews
Perform regular outreach to ensure client satisfaction and retention
Identify opportunities to offer additional coverage to best serve each client
Clearly explain insurance products while adhering to industry compliance standards
Manage client interactions and follow-ups using CRM systems, ensuring thorough documentation
Work closely with other team members to accomplish agency goals and provide a seamless client experience
What We’re Looking For
The ideal candidate is passionate about helping others and committed to delivering excellent client service. Preferred Skills & Experience: 1+ year of customer service, account management, or insurance experience
Exceptional verbal and written communication skills
Strong problem-solving skills and attention to detail
Friendly, positive attitude with a professional approach
Proven ability to prioritize responsibilities and manage time efficiently
Property & Casualty and/or Life & Health licenses (preferred or willingness to obtain)
Bilingual abilities are a plus
Why Join Our Team
As a Customer Account Manager, you’ll enjoy: Competitive base salary with performance incentives
Paid training and ongoing education opportunities
Opportunities for advancement within the agency
Flexible scheduling options, including potential hybrid arrangements
Supportive, team-oriented culture that rewards results and relationships
Paid time off, holidays, and employee recognition programs
The support of a trusted, nationally recognized insurance brand
Ready to Make an Impact?
Becoming a Customer Account Manager at our Farmers Insurance agency is more than just a job—it’s a chance to empower and protect the people we serve every day. If you’re ready to make a difference and grow your career in the process, we encourage you to apply. Apply today and discover your next career step with Farmers Insurance.
#J-18808-Ljbffr