Customer Service Representative - Sylmar CA
A & Associates, Los Angeles, California, United States, 90079
Job Summary
The Customer Service Representative is responsible for fulfilling office administrative functions while delivering professional and efficient customer support. This role supports daily operations through order processing, data entry, customer communication, and coordination with internal teams.
Duties and Responsibilities Essential duties include, but are not limited to, the following:
Develop and maintain product knowledge, staying current on new products, product binders, company websites, and other media and internet resources
Maintain customer files and records, including special orders and display logs
Create packing lists and invoices; mail or email invoices as required
Perform accurate data entry of customer order information
Process and ship literature requests
Provide feedback to the Customer Service Supervisor regarding estimated time of arrival (ETA) for backorders, product issues, and customer concerns
Answer incoming phone calls in a professional and courteous manner using a pleasant tone
Assist with customer service inquiries as requested
Perform other related duties as assigned
Required Skills and Competencies
Professionalism
Customer Relations and Customer Service
Tact and Diplomacy
Strong Oral and Written Communication Skills
Reading Skills and Basic Math Aptitude
Organization and Planning
Project and Time Management
Computer Literacy
Keyboarding Skills
Education and Experience
High School Diploma or equivalent required
Prior customer service and/or sales experience preferred
Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Regularly required to sit
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Duties and Responsibilities Essential duties include, but are not limited to, the following:
Develop and maintain product knowledge, staying current on new products, product binders, company websites, and other media and internet resources
Maintain customer files and records, including special orders and display logs
Create packing lists and invoices; mail or email invoices as required
Perform accurate data entry of customer order information
Process and ship literature requests
Provide feedback to the Customer Service Supervisor regarding estimated time of arrival (ETA) for backorders, product issues, and customer concerns
Answer incoming phone calls in a professional and courteous manner using a pleasant tone
Assist with customer service inquiries as requested
Perform other related duties as assigned
Required Skills and Competencies
Professionalism
Customer Relations and Customer Service
Tact and Diplomacy
Strong Oral and Written Communication Skills
Reading Skills and Basic Math Aptitude
Organization and Planning
Project and Time Management
Computer Literacy
Keyboarding Skills
Education and Experience
High School Diploma or equivalent required
Prior customer service and/or sales experience preferred
Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Regularly required to sit
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