Technology Relationship Coordinator
Louisville Metro Government, Louisville, Kentucky, us, 40201
Overview
Summary Objective: The purpose of this position is to communicate and coordinate strategies and priorities to achieve technology goals and objectives, assess existing and proposed systems, and formulate scope and objectives of information systems projects. Facilitates relationships between the technology department and other Louisville Metro Government departments through strategic planning, communications, and an in-depth understanding of both the departments’ business objectives and technology service offerings.
This class works independently, under limited supervision, reporting major activities through periodic meetings.
Essential Functions
Manages large-scale technology projects or programs that have high risk, high cost and or high visibility in the organization.
Facilitates the development of business requirements to ensure technical solutions meet business needs.
Develops strategies and priorities to ensure the maximum utilization of available computer and network resources toward efficient and effective information processing to achieve goals and objectives and future needs.
Manages the project portfolio of the technology department through inter-departmental project phases.
Analyses customer business processes and recommends technical solutions to gain efficiencies or drive improvements.
Serves as liaison between the technology department and outside departments.
Attends meetings and represents the department to plan and design technology and information system initiatives and to obtain and provide information.
Evaluates and responds to customer needs through service reviews, feedback and service-level monitoring.
Validates business impact of completed projects.
Identifies and communicates with executive level project sponsors and various stakeholders.
Performs related work as assigned.
Minimum Education and Experience Requirements
Bachelor’s Degree in Engineering Information Systems, Information Technology, Business or Public Administration or related discipline.
Four (4) years of facilitation, troubleshooting, technology-related conflict resolution, design, and tech planning or related experience or an equivalent combination of education, training and experience.
Other Minimum Requirements
Must submit to fingerprinting for criminal history check.
Must complete the annual security awareness training.
Must provide one’s own source of transportation.
Must possess and maintain a valid state driver’s license with an acceptable driving history.
Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
None.
Americans with Disabilities Act (ADA) Compliance Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Standard Clauses May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Essential Safety Functions It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
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This class works independently, under limited supervision, reporting major activities through periodic meetings.
Essential Functions
Manages large-scale technology projects or programs that have high risk, high cost and or high visibility in the organization.
Facilitates the development of business requirements to ensure technical solutions meet business needs.
Develops strategies and priorities to ensure the maximum utilization of available computer and network resources toward efficient and effective information processing to achieve goals and objectives and future needs.
Manages the project portfolio of the technology department through inter-departmental project phases.
Analyses customer business processes and recommends technical solutions to gain efficiencies or drive improvements.
Serves as liaison between the technology department and outside departments.
Attends meetings and represents the department to plan and design technology and information system initiatives and to obtain and provide information.
Evaluates and responds to customer needs through service reviews, feedback and service-level monitoring.
Validates business impact of completed projects.
Identifies and communicates with executive level project sponsors and various stakeholders.
Performs related work as assigned.
Minimum Education and Experience Requirements
Bachelor’s Degree in Engineering Information Systems, Information Technology, Business or Public Administration or related discipline.
Four (4) years of facilitation, troubleshooting, technology-related conflict resolution, design, and tech planning or related experience or an equivalent combination of education, training and experience.
Other Minimum Requirements
Must submit to fingerprinting for criminal history check.
Must complete the annual security awareness training.
Must provide one’s own source of transportation.
Must possess and maintain a valid state driver’s license with an acceptable driving history.
Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
None.
Americans with Disabilities Act (ADA) Compliance Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Standard Clauses May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Essential Safety Functions It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
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