Implementation Partner - Enterprise Accounts
Hi Rasmus Inc., Nashville, Tennessee, United States, 37247
Implementation Partner - Enterprise Accounts
Department:
Customer Success
Employment Type:
Full Time
Location:
United States - Remote
Reporting To:
Shara Deepankar
Compensation:
$65,000 - $85,000 / year
Description
Innovation
– We embrace creativity and seek better solutions.
Integrity ⚖️ – Honesty and trust guide everything we do.
Collaboration
– Together, we achieve more.
Growth
– We’re committed to personal and professional development.
Empathy ❤️ – We prioritize understanding and human connection.
You will lead complex onboarding projects for large ABA and multi-site organizations. This role blends workflow consulting, project management, technical implementation, and multi-stakeholder coordination.
Location:
Fully remote
Reports to:
Customer Success Manager, Implementation
Job Type:
Full-time
Compensation:
$65,000 - $85,000
You build credibility quickly with a wide range of stakeholders, from frontline users to executives.
You are highly organized and thrive in structured, project-driven work, efficiently managing complex timelines and dependencies.
You’re analytical and confident mapping workflows, identifying bottlenecks, and proposing improvements.
You understand the operational nuances of ABA, multi-site organizations, and complex system rollouts.
You’re comfortable with technical topics like integrations, data flow, permissions, or system configuration.
You produce crisp documentation and can present ideas clearly in written and verbal formats.
You communicate with polish and empathy across departments and levels of seniority.
You collaborate effectively with cross-functional teams to drive impactful results and meet client’s high priority needs.
What You’ll Do Project Leadership
Lead structured implementation projects for enterprise organizations
Build and manage detailed project plans with timelines, milestones, and risk tracking
Align clinical, operational, administrative, and IT teams around a shared rollout strategy
Coordinate with Sales, Product, Engineering, and Data internally
Guide enterprise customers through change management
Engage in continual learning of our products, with a thorough understanding of its capabilities
Workflow & Solution Design
Document and analyze customer workflows
Configure the platform to meet organizational goals
Advise customers on governance, permissions, and system-wide decisions
Recommend workflow improvements and best practices tailored to large orgs
Technical Coordination
Support integrations (SSO, data pipelines, or scheduling/billing sync)
Translate technical requirements between customer IT teams and internal engineering
Customer Communication & Training
Lead kickoffs, milestone reviews, readiness checks, and executive-level presentations
Deliver targeted training for leadership teams and super users
Prepare enterprise customers for a smooth handoff into long-term Customer Success
Insights & Documentation
Keep clear documentation, workflows, project artifacts, decisions, recaps, and playbooks
Identify risks or recurring patterns from onboarding cycles
Share insights with Product and Engineering
What You Bring
Experience leading complex implementations or operational projects
Strong project management capabilities
Experience with enterprise clients, healthcare, education, or multi-site operations
Ability to map, document, and improve workflows
Strong presentation skills, including executive communication
Comfort working with system configuration or integrations
Excellent organization, documentation, and time management
Ability to balance strategic thinking with hands‑on execution
Thrives in a culture of feedback and continuous improvement
Perks & Benefits You'll Love Health & Wellness:
100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
Employer Sponsored Short-Term Disability Coverage
Employer Sponsored Life Insurance
Optional group benefits: AD&D, long-term disability
Participation in a 401k plan through Empower
Growth & Development:
Professional development opportunities
Room for growth within the
️ Time Off to Recharge:
Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
Parental Leave:
All Parents/Caregivers: 6 weeks fully paid
Birthing Parents: Up to 14 weeks paid
Work Style That Works for You:
Fully remote and flexible work environment—work from wherever feels right!
Opportunity to make a meaningful impact in the Autism healthcare space
Use our applicant tracking system Pinpoint to answer the role-specific application questions.
We use a few thoughtful questions instead of cover letters so we can get to know the real human behind the application. Every response is read by a real person on our team—we’t AI or automated tools to screen candidates. This helps us focus on, curiosity and alignment, keyword matching or perfectly polished answers.
If you need accommodations during the application, just let us know—we’re happy to help.
#J-18808-Ljbffr
Customer Success
Employment Type:
Full Time
Location:
United States - Remote
Reporting To:
Shara Deepankar
Compensation:
$65,000 - $85,000 / year
Description
Innovation
– We embrace creativity and seek better solutions.
Integrity ⚖️ – Honesty and trust guide everything we do.
Collaboration
– Together, we achieve more.
Growth
– We’re committed to personal and professional development.
Empathy ❤️ – We prioritize understanding and human connection.
You will lead complex onboarding projects for large ABA and multi-site organizations. This role blends workflow consulting, project management, technical implementation, and multi-stakeholder coordination.
Location:
Fully remote
Reports to:
Customer Success Manager, Implementation
Job Type:
Full-time
Compensation:
$65,000 - $85,000
You build credibility quickly with a wide range of stakeholders, from frontline users to executives.
You are highly organized and thrive in structured, project-driven work, efficiently managing complex timelines and dependencies.
You’re analytical and confident mapping workflows, identifying bottlenecks, and proposing improvements.
You understand the operational nuances of ABA, multi-site organizations, and complex system rollouts.
You’re comfortable with technical topics like integrations, data flow, permissions, or system configuration.
You produce crisp documentation and can present ideas clearly in written and verbal formats.
You communicate with polish and empathy across departments and levels of seniority.
You collaborate effectively with cross-functional teams to drive impactful results and meet client’s high priority needs.
What You’ll Do Project Leadership
Lead structured implementation projects for enterprise organizations
Build and manage detailed project plans with timelines, milestones, and risk tracking
Align clinical, operational, administrative, and IT teams around a shared rollout strategy
Coordinate with Sales, Product, Engineering, and Data internally
Guide enterprise customers through change management
Engage in continual learning of our products, with a thorough understanding of its capabilities
Workflow & Solution Design
Document and analyze customer workflows
Configure the platform to meet organizational goals
Advise customers on governance, permissions, and system-wide decisions
Recommend workflow improvements and best practices tailored to large orgs
Technical Coordination
Support integrations (SSO, data pipelines, or scheduling/billing sync)
Translate technical requirements between customer IT teams and internal engineering
Customer Communication & Training
Lead kickoffs, milestone reviews, readiness checks, and executive-level presentations
Deliver targeted training for leadership teams and super users
Prepare enterprise customers for a smooth handoff into long-term Customer Success
Insights & Documentation
Keep clear documentation, workflows, project artifacts, decisions, recaps, and playbooks
Identify risks or recurring patterns from onboarding cycles
Share insights with Product and Engineering
What You Bring
Experience leading complex implementations or operational projects
Strong project management capabilities
Experience with enterprise clients, healthcare, education, or multi-site operations
Ability to map, document, and improve workflows
Strong presentation skills, including executive communication
Comfort working with system configuration or integrations
Excellent organization, documentation, and time management
Ability to balance strategic thinking with hands‑on execution
Thrives in a culture of feedback and continuous improvement
Perks & Benefits You'll Love Health & Wellness:
100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
Employer Sponsored Short-Term Disability Coverage
Employer Sponsored Life Insurance
Optional group benefits: AD&D, long-term disability
Participation in a 401k plan through Empower
Growth & Development:
Professional development opportunities
Room for growth within the
️ Time Off to Recharge:
Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
Parental Leave:
All Parents/Caregivers: 6 weeks fully paid
Birthing Parents: Up to 14 weeks paid
Work Style That Works for You:
Fully remote and flexible work environment—work from wherever feels right!
Opportunity to make a meaningful impact in the Autism healthcare space
Use our applicant tracking system Pinpoint to answer the role-specific application questions.
We use a few thoughtful questions instead of cover letters so we can get to know the real human behind the application. Every response is read by a real person on our team—we’t AI or automated tools to screen candidates. This helps us focus on, curiosity and alignment, keyword matching or perfectly polished answers.
If you need accommodations during the application, just let us know—we’re happy to help.
#J-18808-Ljbffr