Associate Director of Case Management - Dallas
Scorpion Therapeutics, New Bremen, Ohio, United States
Role Summary
Associate Director, Case Management on the Patient Services team, responsible for leading a team of Case Managers to deliver the Support Program experience to patients prescribed Insmed’s portfolio of products. You will guide your team to achieve defined KPIs and goals, ensure a quality patient experience aligned to Insmed’s processes, and collaborate with relevant stakeholders. Responsibilities
Act as first point of contact for daily team needs, escalated cases or situations Manage day-to-day workload of Case Management team; reallocate resources where necessary Be an inspiring leader within a high-performing, innovative patient services organization Ensure team compliance with program Business Rules, SOPs and other relevant policies Enable attainment of pre-defined service levels and key performance indicators Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc. Work with cross-functional teams (i.e., field access, sales, market access) to enable patient access Demonstrate detailed understanding and subject matter expertise in reimbursement landscape, disease state, patient needs, etc. to ensure Case Management team success Run daily reports to support operational efficiencies Responsible for administrative team management (i.e., call-center management, scheduling, caseload and task completion) Identify and develop best practices amongst Case Management team, using data and trends identified throughout program life cycle Escalate cases to other Patient Services Leadership team members that require internal/external stakeholder engagement Work closely with Patient Services Field Access leadership to deliver a seamless patient and HCP experience Collaborate with other Case Manager Team Leads, Patient Services Leadership, and Patient Services Operations to support program evolution and improvement Conduct audits on team’s work, including calls and system management; hold weekly sessions with team to share feedback and best practices Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development Qualifications
Required: Bachelor’s degree and 5 years of experience in patient services Required: 5+ years of industry experience in pharmaceutical or biotech patient services Required: Experience working with full-service HUBs, reimbursement and case management Required: Proven strong leadership, management, coaching and mentoring skills Required: 2+ years’ experience in leadership roles Required: Extensive knowledge of patient services processes, case management, reimbursement landscape, and patient assistance programs Required: Established ability to manage and lead through evolution Required: Strong interpersonal skills with internal and external stakeholders Required: Consumer focused with a sense of urgency Required: High emotional intelligence in combination with curiosity and forward-thinking perspectives Required: Strong presentation and facilitation skills Required: Ability to drive employee satisfaction through engagement activities and an empowering leadership style Preferred: Rare/orphan disease experience Skills
Leadership and people management Stakeholder management and collaboration Process optimization and data-driven decision making Reimbursement and access strategy knowledge Strong communication and presentation Education
Bachelor’s degree required Additional Requirements
Travel: Occasional domestic travel approximately 25-30% to Dallas, TX for team meetings and events
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Associate Director, Case Management on the Patient Services team, responsible for leading a team of Case Managers to deliver the Support Program experience to patients prescribed Insmed’s portfolio of products. You will guide your team to achieve defined KPIs and goals, ensure a quality patient experience aligned to Insmed’s processes, and collaborate with relevant stakeholders. Responsibilities
Act as first point of contact for daily team needs, escalated cases or situations Manage day-to-day workload of Case Management team; reallocate resources where necessary Be an inspiring leader within a high-performing, innovative patient services organization Ensure team compliance with program Business Rules, SOPs and other relevant policies Enable attainment of pre-defined service levels and key performance indicators Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc. Work with cross-functional teams (i.e., field access, sales, market access) to enable patient access Demonstrate detailed understanding and subject matter expertise in reimbursement landscape, disease state, patient needs, etc. to ensure Case Management team success Run daily reports to support operational efficiencies Responsible for administrative team management (i.e., call-center management, scheduling, caseload and task completion) Identify and develop best practices amongst Case Management team, using data and trends identified throughout program life cycle Escalate cases to other Patient Services Leadership team members that require internal/external stakeholder engagement Work closely with Patient Services Field Access leadership to deliver a seamless patient and HCP experience Collaborate with other Case Manager Team Leads, Patient Services Leadership, and Patient Services Operations to support program evolution and improvement Conduct audits on team’s work, including calls and system management; hold weekly sessions with team to share feedback and best practices Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development Qualifications
Required: Bachelor’s degree and 5 years of experience in patient services Required: 5+ years of industry experience in pharmaceutical or biotech patient services Required: Experience working with full-service HUBs, reimbursement and case management Required: Proven strong leadership, management, coaching and mentoring skills Required: 2+ years’ experience in leadership roles Required: Extensive knowledge of patient services processes, case management, reimbursement landscape, and patient assistance programs Required: Established ability to manage and lead through evolution Required: Strong interpersonal skills with internal and external stakeholders Required: Consumer focused with a sense of urgency Required: High emotional intelligence in combination with curiosity and forward-thinking perspectives Required: Strong presentation and facilitation skills Required: Ability to drive employee satisfaction through engagement activities and an empowering leadership style Preferred: Rare/orphan disease experience Skills
Leadership and people management Stakeholder management and collaboration Process optimization and data-driven decision making Reimbursement and access strategy knowledge Strong communication and presentation Education
Bachelor’s degree required Additional Requirements
Travel: Occasional domestic travel approximately 25-30% to Dallas, TX for team meetings and events
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