Director of Security – The Roosevelt New Orleans, A Waldorf Astoria Hotel
Hilton, New Orleans, Louisiana, United States, 70123
Overview
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Director of Security to join the team. Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. Located near the French Quarter and within walking distance to Jackson Square, Bourbon Street and the Arts & Warehouse District, the hotel features 504 rooms, over 60,000 square feet of meeting space, and five food and beverage outlets including 2 restaurants, a cafe, seasonal rooftop bar, and in-room dining. We are looking for an upbeat, outgoing individual to join our Security team. This is a great opportunity for someone looking to grow their career in the hospitality industry and security. We look forward to your application! Responsibilities
Direct the flow of guest traffic (crowd control) in the lobby during high operational and peak times (e.g., holiday season). Direct and administer all safety and security operations and functions, including safety and security of guests, team members and the facility; promote safe work practices; ensure OSHA compliance; manage safety incentive programs and classes; oversee systems use and management; manage lost and found; budgeting and forecasting; department management; adherence to federal, state and local standards; and participation in meetings. Direct and administer patrols of the interior and perimeter of the hotel to observe and identify potential safety and security risks. Direct and lead investigations of accidents, thefts, property loss and unlawful activities. Direct response to emergency situations including safety hazards, fires, medical emergencies and threats to life or property. Serve as primary liaison with federal, state and local law enforcement. Oversee the administration and accuracy of all required reports and documentation. Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner. Monitor and develop team member performance, including supervision and professional development, scheduling, counseling and evaluations, and recognition. Recruit, interview and train team members. Specific Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation. Basic mathematical comprehension to understand and interpret numbers as they apply to hotel operations. Ability to read, write, speak and understand English to communicate effectively with guests and employees. Ability to effectively deal with internal and external customers, exhibiting patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to analyze information and make effective judgments. Ability to access and accurately input information using a moderately complex computer system. Education
High school graduate or equivalent required. 4-year college degree preferred. Experience
Minimum 2 years of experience in a Director role or similar. Previous experience as Director of Safety & Security (Loss Prevention) or progressive experience for the role. Previous luxury hotel experience preferred. What are we looking for?
We look for demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We also look for the following key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability. Hospitality – Delivering exceptional guest experiences. Integrity – Doing the right thing, all the time. Leadership – Being leaders in the industry and in communities. Teamwork – Being team players in everything we do. Ownership – Taking responsibility for actions and decisions. Now – Operating with urgency and discipline. What will it be like to work for Hilton?
Hilton is a leading global hospitality company with brands spanning luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences worldwide. Our Team Members are at the heart of it all. Job:
Security and Loss Prevention Title:
Director of Security – The Roosevelt New Orleans, A Waldorf Astoria Hotel Location:
null Requisition ID:
HOT0C9X6 EOE/AA/Disabled/Veterans
#J-18808-Ljbffr
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Director of Security to join the team. Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. Located near the French Quarter and within walking distance to Jackson Square, Bourbon Street and the Arts & Warehouse District, the hotel features 504 rooms, over 60,000 square feet of meeting space, and five food and beverage outlets including 2 restaurants, a cafe, seasonal rooftop bar, and in-room dining. We are looking for an upbeat, outgoing individual to join our Security team. This is a great opportunity for someone looking to grow their career in the hospitality industry and security. We look forward to your application! Responsibilities
Direct the flow of guest traffic (crowd control) in the lobby during high operational and peak times (e.g., holiday season). Direct and administer all safety and security operations and functions, including safety and security of guests, team members and the facility; promote safe work practices; ensure OSHA compliance; manage safety incentive programs and classes; oversee systems use and management; manage lost and found; budgeting and forecasting; department management; adherence to federal, state and local standards; and participation in meetings. Direct and administer patrols of the interior and perimeter of the hotel to observe and identify potential safety and security risks. Direct and lead investigations of accidents, thefts, property loss and unlawful activities. Direct response to emergency situations including safety hazards, fires, medical emergencies and threats to life or property. Serve as primary liaison with federal, state and local law enforcement. Oversee the administration and accuracy of all required reports and documentation. Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner. Monitor and develop team member performance, including supervision and professional development, scheduling, counseling and evaluations, and recognition. Recruit, interview and train team members. Specific Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation. Basic mathematical comprehension to understand and interpret numbers as they apply to hotel operations. Ability to read, write, speak and understand English to communicate effectively with guests and employees. Ability to effectively deal with internal and external customers, exhibiting patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to analyze information and make effective judgments. Ability to access and accurately input information using a moderately complex computer system. Education
High school graduate or equivalent required. 4-year college degree preferred. Experience
Minimum 2 years of experience in a Director role or similar. Previous experience as Director of Safety & Security (Loss Prevention) or progressive experience for the role. Previous luxury hotel experience preferred. What are we looking for?
We look for demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We also look for the following key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability. Hospitality – Delivering exceptional guest experiences. Integrity – Doing the right thing, all the time. Leadership – Being leaders in the industry and in communities. Teamwork – Being team players in everything we do. Ownership – Taking responsibility for actions and decisions. Now – Operating with urgency and discipline. What will it be like to work for Hilton?
Hilton is a leading global hospitality company with brands spanning luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences worldwide. Our Team Members are at the heart of it all. Job:
Security and Loss Prevention Title:
Director of Security – The Roosevelt New Orleans, A Waldorf Astoria Hotel Location:
null Requisition ID:
HOT0C9X6 EOE/AA/Disabled/Veterans
#J-18808-Ljbffr