Call Center Representative

divh2Call Center Representative FT Days/h2pEnglewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve./ph3Job Summary/h3pUnder general supervision, and according to well defined policies and procedures, the Call Center Representative schedules imaging services for the Department of Radiology, the Breast Center and all off-site imaging facilities. Performs computer data entry and other record keeping tasks related to the patients appointments. Exhibits Service Excellence Standards at all times and incorporates into all interactions./ph3Imaging Call Center/h3pLocation: Englewood, NJ Status: Full Time Shift: Days Hours: Monday to Friday, 10:00am - 6:00pm Job Essentials:/pulliAnswers telephone promptly, schedules and registers appointments./liliAccurately coordinates scheduling and pre-registering of multiple appointments across multiple service locations. Includes retrieval of all demographic, financial and insurance information from patients and/or patients representatives./liliSchedules patients in appropriate time sequences and provides patient preparation instructions for exam accurately. Makes notation of special needs per MD request./liliSolicits and records accurate demographic, financial, clinical, and insurance information via data entry into computer system./liliVerifies insurance eligibility on all patients./liliRequests deposits/payments as required./liliScans any pertinent documents into Document Imaging System./liliDemonstrates working knowledge of imaging services and the ability to explain all procedures as needed./liliRespects the privacy and confidentiality of each patient record under HIPAA./liliTreats all individuals with respect including, but not limited to, patients, co-workers, physicians and Medical Center Staff./liliParticipates in departmental quality assurance endeavors and in his/her own performance evaluation process./liliAssists and performs other related duties as assigned./li/ulh3Education Requirements/h3ulliHigh School Diploma or GED or a minimum of 3 years related experience required./liliExcellent interpersonal and communication skills along with professional appearance./liliAbility to function independently./liliClerical, data entry, and computer skills required./liliDemonstrates appropriate and courteous telephone etiquette during telephone exchanges./liliRelays essential phone messages./liliDemonstrates effective communication skills with patients, co-workers, physicians and Medical Center Staff./liliAbility to accurately schedule appointments./liliAbility to work in a fast paced environment that has frequent changes in priorities, policies and requirements./liliFlexibility and ability to concentrate and pay close attention to detail with organizational skills and an ability to multi-task with speed and accuracy./li/ulpEnglewood Health job postings provide a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidates relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources./ppMinimum rate: $18.50/p/div