Customer Service Representative

divh2Customer Service Representative/h2pWe are looking for a customer service representative to join our team in Greenville, South Carolina. In this contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction within the healthcare and social assistance industry. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers./ppResponsibilities:/pulliRespond to customer inquiries via phone and email with professionalism and efficiency./liliProcess customer orders accurately and ensure timely tracking and delivery./liliCollaborate with internal teams to resolve customer issues and streamline workflows./liliMaintain detailed records of customer interactions and order statuses using relevant software./liliUtilize tools like Outlook and Teams to manage communications and scheduling effectively./liliAddress inbound calls and emails promptly, providing clear and helpful information./liliSupport data entry tasks to ensure the integrity of customer and order information./liliCoordinate with shipping providers to monitor and update delivery timelines./liliAssist in scheduling appointments and managing calendars for client services./liliDeliver exceptional service while adhering to business casual attire guidelines./li/ulpRequirements:/pulliProven experience in customer service roles, preferably in call centers or similar environments./liliStrong communication skills, both verbal and written, with the ability to engage directly with customers./liliProficiency in Microsoft Excel, Word, Outlook, and Teams./liliFamiliarity with order entry and tracking systems such as P21./liliAbility to handle inbound and outbound calls effectively./liliExperience with email correspondence and data entry./liliDetail-oriented with excellent organizational skills./liliAbility to work collaboratively with internal teams to achieve customer satisfaction./li/ul/div