divh2Merchant Support Representative/h2pAt Koalafi, we believe in a world where no one has to put an important purchase on hold. Thats why were making it easier for more people to pay for big purchases over time./ppRetailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers./ppInterested in learning more about how were transforming the financing experience and joining our team?/ph3What Youll Do/h3pWe are in search of a Merchant Support Representative to assist in providing exceptional support to our growing merchant network. You will have the unique opportunity to grow alongside the company and help shape the future direction./ppThis associate will help manage all existing merchant relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact for the merchant and a key contributor to client satisfaction, and responsible for addressing any questions regarding accounts or applications with timely and accurate information. You will be responsible for building deep relationships with our merchants and retail partners. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running
help us scale. In this role you will:/pulliHandle inbound calls from retailers to assist in lease or loan application processing./liliOwn Koalafi operational knowledge to provide sound answers when merchants have questions./liliConduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience./liliEnsure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience./liliFoster ongoing relationship management with stores and makes outbound calls to merchants, when appropriate./liliBe flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants./li/ulh3About You (Qualifications)/h3ulliExcellent verbal communication skills/liliBachelors degree or HS Diploma/lili1-2 years in a call center environment preferred/liliProactive in identifying trends in customer issues and surfacing to the right internal stakeholders/liliProficiency with the Microsoft Office Suite (Excel/Word)/liliMust be able to work independently, unsupervised, and efficiently/liliDesire to work in a fast-paced, dynamic entrepreneurial environment/liliAvailable to work nights and weekends/liliLocation Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time./li/ulpWhy choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. Youll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most./ppBenefits: At Koalafi, you will have a direct impact on our products and help shape the companys success. We offer competitive compensation
benefits packages to keep you at your best:/pulliComprehensive medical, dental, and vision coverage/lili20 PTO days + 11 paid holidays/lili401(k) retirement with company matching/liliStudent Loan
Tuition Reimbursement/liliCommuter assistance/liliParental leave (maternal + paternal)/liliInclusion and Associate Engagement Programs/li/ulpWho we are
what we value:/pulliWe focus on whats most important/liliWe set clear expectations and deliver/liliWe embrace challenges to reach our full potential/liliWe ask, How can this be better?/liliWe move fast together/li/ul/div
help us scale. In this role you will:/pulliHandle inbound calls from retailers to assist in lease or loan application processing./liliOwn Koalafi operational knowledge to provide sound answers when merchants have questions./liliConduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience./liliEnsure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience./liliFoster ongoing relationship management with stores and makes outbound calls to merchants, when appropriate./liliBe flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants./li/ulh3About You (Qualifications)/h3ulliExcellent verbal communication skills/liliBachelors degree or HS Diploma/lili1-2 years in a call center environment preferred/liliProactive in identifying trends in customer issues and surfacing to the right internal stakeholders/liliProficiency with the Microsoft Office Suite (Excel/Word)/liliMust be able to work independently, unsupervised, and efficiently/liliDesire to work in a fast-paced, dynamic entrepreneurial environment/liliAvailable to work nights and weekends/liliLocation Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time./li/ulpWhy choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. Youll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most./ppBenefits: At Koalafi, you will have a direct impact on our products and help shape the companys success. We offer competitive compensation
benefits packages to keep you at your best:/pulliComprehensive medical, dental, and vision coverage/lili20 PTO days + 11 paid holidays/lili401(k) retirement with company matching/liliStudent Loan
Tuition Reimbursement/liliCommuter assistance/liliParental leave (maternal + paternal)/liliInclusion and Associate Engagement Programs/li/ulpWho we are
what we value:/pulliWe focus on whats most important/liliWe set clear expectations and deliver/liliWe embrace challenges to reach our full potential/liliWe ask, How can this be better?/liliWe move fast together/li/ul/div