IT Asset Manager
The IT Asset Manager is responsible for ensuring the company's technology assets, including hardware, software, and subscriptions, are accurately tracked, governed, and optimized across their full lifecycle. This position is also responsible for ensuring our CMDB and service maps reliably represent how technology supports restaurant and enterprise operations. Job Responsibilities: Defines and manages the hardware lifecycle, ensuring hardware records are complete and accurate. Hardware lifecycle includes: plan/standardize, request/procure, receive, tag/register, deploy, maintain, transfer, recover, refresh, and dispose. Ensure hardware records are complete and accurate. Integrates and consolidates asset data from Enterprise Asset Management (EAM) and other sources into ServiceNow. Partners with other departments to identify and consolidate store assets and equipment from various enterprise solutions. Maintains software entitlements, license positions, and compliance for major publishers and enterprise applications. Coordinates with and supports vendor audits and internal compliance reviews, ensuring evidence is accurate and readily available. Responsible for governance for subscription-based software and SaaS. Maintains an accurate subscription inventory, including contract terms, renewal dates, costs, owners, and consumption (seats/usage). Partners with procurement, finance, and service owners to forecast renewals, prevent lapses, and reduce shelf ware. Defines CI classes, naming standards, required attributes, and lifecycle states aligned to IT operations needs. Establishes CI ownership. Ensures CI data quality and maintains integrity of CI relationships and service mapping to support other ITSM functions. Serves as functional owner for ServiceNow ITAM/CMDB capabilities; requirements, enhancement intake, testing, release readiness, and adoption. How We Reward You: Hybrid Work schedule 401K with company match Yearly bonus opportunity* Full medical, dental, and vision insurance * On-site fitness center, biometric screen, and flu shot clinic Discounts at Panda restaurants, theme parks, and gym memberships Paid time off starting at 15 days with 7 federal holidays* Continuous education assistance and scholarships* Income protection including Disability, Life and AD&D insurance* Bereavement leave* *Benefits available for eligible permanent full time associates Your Background & Experience: Bachelor's degree in Computer Information Systems or equivalent experience required Minimum five years of increasing management responsibility in IT Asset Management (hardware and/or software), DMDB/configuration management, or related IT operations roles; demonstrated experience managing HAM, SAM, and subscription/Saas governance and hands-on experience with ServiceNow CAMP, CSAM, CHAMP Certification preferred ITIL Certification preferred Successful completion of initial and periodically required training Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position. Pay Range: M2: $112,500 - $158,000 / Annual *Within the range, individual pay is determined using various factors, including work location and experience. #LI-Hybrid Panda Strong Since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values. You're Wanted Here: Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.
The IT Asset Manager is responsible for ensuring the company's technology assets, including hardware, software, and subscriptions, are accurately tracked, governed, and optimized across their full lifecycle. This position is also responsible for ensuring our CMDB and service maps reliably represent how technology supports restaurant and enterprise operations. Job Responsibilities: Defines and manages the hardware lifecycle, ensuring hardware records are complete and accurate. Hardware lifecycle includes: plan/standardize, request/procure, receive, tag/register, deploy, maintain, transfer, recover, refresh, and dispose. Ensure hardware records are complete and accurate. Integrates and consolidates asset data from Enterprise Asset Management (EAM) and other sources into ServiceNow. Partners with other departments to identify and consolidate store assets and equipment from various enterprise solutions. Maintains software entitlements, license positions, and compliance for major publishers and enterprise applications. Coordinates with and supports vendor audits and internal compliance reviews, ensuring evidence is accurate and readily available. Responsible for governance for subscription-based software and SaaS. Maintains an accurate subscription inventory, including contract terms, renewal dates, costs, owners, and consumption (seats/usage). Partners with procurement, finance, and service owners to forecast renewals, prevent lapses, and reduce shelf ware. Defines CI classes, naming standards, required attributes, and lifecycle states aligned to IT operations needs. Establishes CI ownership. Ensures CI data quality and maintains integrity of CI relationships and service mapping to support other ITSM functions. Serves as functional owner for ServiceNow ITAM/CMDB capabilities; requirements, enhancement intake, testing, release readiness, and adoption. How We Reward You: Hybrid Work schedule 401K with company match Yearly bonus opportunity* Full medical, dental, and vision insurance * On-site fitness center, biometric screen, and flu shot clinic Discounts at Panda restaurants, theme parks, and gym memberships Paid time off starting at 15 days with 7 federal holidays* Continuous education assistance and scholarships* Income protection including Disability, Life and AD&D insurance* Bereavement leave* *Benefits available for eligible permanent full time associates Your Background & Experience: Bachelor's degree in Computer Information Systems or equivalent experience required Minimum five years of increasing management responsibility in IT Asset Management (hardware and/or software), DMDB/configuration management, or related IT operations roles; demonstrated experience managing HAM, SAM, and subscription/Saas governance and hands-on experience with ServiceNow CAMP, CSAM, CHAMP Certification preferred ITIL Certification preferred Successful completion of initial and periodically required training Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position. Pay Range: M2: $112,500 - $158,000 / Annual *Within the range, individual pay is determined using various factors, including work location and experience. #LI-Hybrid Panda Strong Since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values. You're Wanted Here: Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.