Account Manager (ENT/Strategic) (Hybrid) (New York, New York)

divh2Account Manager (ENT/Strategic) (Hybrid) (New York, New York)/h2pJoin the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape./ppOur team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4./ppNew York positions open to candidates located in the New York area./ppThe Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers./ppResponsibilities:/pulliPromote and sell KnowBe4s range of products and services/liliBuild and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts/liliIdentify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities/liliArticulate the value proposition of KnowBe4s full suite of products and help the customer understand how it will improve their businesss security awareness training (and security overall)/liliAchieve or exceed monthly quotas and/or targets/liliBe well versed in KnowBe4s product offerings and promote the products and services at trade shows as requested/liliFollow up on marketing leads to generate sales opportunities and pipeline/liliAct strategically in offering or negotiating discounted pricing, in line with established policies and procedures/liliMaintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy/liliSupport in the renewal process where there is an opportunity to grow the account/liliWork with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite/li/ulpMinimum Qualifications:/pulliBachelors Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing./liliProven track record selling to EVP and C-level (CISOs and Security Teams a plus)/lili5+ years SaaS sales experience (Cybersecurity preferred but not required)/liliExperience selling deals $500K+ in the Enterprise segment/liliExperience selling multi-year deals/liliInternational: English and local language proficiency required./liliHas demonstrated expertise in value-based selling methodologies with enterprise accounts/liliExecutive-level presentation and communication skills/liliExperience with strategic account planning and management showing measurable account growth/liliExperience managing and progressing opportunities involving multiple stakeholders/liliHas a track record of managing and closing complex, multi-year deals with multiple stakeholders/liliExperience creating and communicating compelling business cases/liliExperience with consultative selling approach and value selling methodology/liliExperience handling technical objections/liliSkilled in running discovery conversations and managing tailored product demonstrations/liliTechnical aptitude with experience using sales tools/liliExperience with CRM systems (preferably Salesforce)/liliExperienced with pipeline management

accurate forecasting/liliFamiliarity with standard concepts, practices and procedures within the IT Security Field/liliExperience with Salesforce and Gmail/liliNetwork or Security Plus preferred/liliProven track record of grit and resilience in challenging situations, with high performance under pressure/liliCollegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit/liliHistory of setting and achieving ambitious personal or professional goals/liliTrack record of leadership in team settings/liliDemonstrated interest in cybersecurity sales/liliQuick learner with strong listening skills/liliStrong written and verbal communication skills, with previous presentation experience/liliExcellent phone presence and professional demeanor/liliTime management and organizational skills/liliAbility to handle rejection and maintain persistence/liliStats driven business professional/liliMotivated, energetic self-starter/liliStrong collaborative and teamwork skills/liliMust be able to work with minimum supervision/liliMust have a general understanding of:/liulliHuman Risk Management

challenges faced by IT / InfoSec Teams / Compliance

Board Members/liliBasic network and email security concepts/liliSIEM/SOAR platforms/liliZero Trust Architecture/liliCloud security architecture/liliPhishing attack vectors/liliIdentity

Access Management/liliSecurity orchestration and automation/li/ulliGeneral understanding of Security Technology Stack:/liulliEnterprise IAM solutions (Okta, Ping, Azure AD)/liliSIEM platforms (Splunk, QRadar, LogRhythm)/liliEDR platforms (CrowdStrike, Carbon Black, SentinelOne)/liliCloud security (AWS Security Hub, Azure Security Center)/liliEmail security solutions/liliGRC platforms/li/ulliGenuine curiosity and strong desire to learn about cybersecurity and technical concepts/liliBasic computer literacy and comfort with business applications/liliAbility to quickly grasp and explain basic technical concepts/liliAbility to translate complex topics into simple terms/liliInterest in keeping up with current technology and cybersecurity trends/liliProven track record of grit and resilience in challenging situations, with high performance under pressure/liliCollegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit/liliHistory of setting and achieving ambitious personal or professional goals/liliTrack record of leadership in team settings/li/ulpThe compensation for this position ranges from $200,000-$210,000 including base, bonuses and commissions./ppWe will accept applications until 2/27/2026./ppOur Fantastic Benefits/ppWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit./ppIndividuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation./ppNo recruitment agencies, please./p/div