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Community Association Manager Team Leader

W3Global, Johns Creek, Georgia, United States

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Location:

Suwanee, GA (Hybrid) •

Schedule:

Full-Time

Overview We are seeking a

people-first Community Association Manager (CAM) Team Leader

who is passionate about

mentoring, stability, and building long-term relationships . This is a

working lead role , responsible for guiding a team of Community Managers while personally managing a

partial portfolio of key or newly onboarded communities . This role is ideal for a seasoned HOA professional who enjoys

coaching others, resolving complex situations calmly, and being a steady leader during challenging board or community interactions . We are intentionally looking for

long-term professionals

who value teamwork, in-person collaboration, and a strong sense of belonging.

Work Model:

In-office during first 90 days; after 90 days, hybrid — 3 days in office / up to 2 days per week work from home.

Key Responsibilities

Lead & support Community Managers

Coach and mentor a team of 4-6 Community Association Managers

Conduct regular 1:1 meetings focused on performance, growth, and development

Help CAMs prioritize workloads and navigate board relationships

Step in directly when leadership presence or intervention is required

Serve as the first point of escalation for complex board, homeowner, or community issues

Resolve conflicts with professionalism, emotional intelligence, and confidence

Provide post-escalation coaching to ensure learning and prevent repeat issues

Ensure compliance across meetings, elections, ACCs, reporting, and collections

Reinforce company standards, processes, and expectations

Proactively identify risks or issues before they escalate

Promote strong organization, preparedness, and follow-through

Support consistent and effective use of internal systems

Identify opportunities to improve workflows, efficiency, and processes

Model professionalism, empathy, accountability, and integrity

Foster a supportive, high-expectation, team-oriented environment

Lead with clarity, confidence, and emotional intelligence

Actively contribute to a workplace culture where people want to stay and grow

Portfolio focus on primarily single-family HOA communities

No high-rise or downtown condo tower management

Qualifications Required

Active Georgia Real Estate License (CAM, Salesperson, or Broker)

4+ years of HOA / community association management experience

Proven ability to manage complex board and community relationships

Strong communication, organization, and conflict-resolution skills

Comfortable having direct, honest coaching conversations

Demonstrated employment stability (average tenure of ~3-4 years preferred)

Preferred

Prior leadership, mentoring, or team-lead experience

Experience with CINC Systems (highly preferred)

Experience with Vantaca (acceptable alternative)

Industry certifications such as CMCA, AMS, or PCAM (nice to have, not required)

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