Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. Our Bespoke division provides a luxury one on one shopping experience for customized engagement rings and wedding bands. We are seeking a Sales Manager to lead a team of bespoke diamond specialists. The Bespoke Sales Manager will be responsible for elevating the client experience for custom bridal pieces. You will play a pivotal role in managing our sales team, driving growth, growing client relationships and ensuring exceptional customer experiences. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
Responsibilities
Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans Deepen client relationships by delivering a personalized and elevated experience that builds loyalty Manage and motivate the team to consistently achieve or exceed sales targets Develop sales tactics with the sales team to increase closing rate Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients Lead client development strategies to cultivate new clients Drive business through key product pillars and KPIs Service
Execute in all things with a client-centric approach Handle all customer escalations across Bespoke and fine jewelry Lead, model and coach based on client feedback and elevate the Ring Concierge experience Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times Optimize hospitality to create unique experiences Take action on client feedback to improve customer service In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner Talent
Attract, hire, and retain top talent to cultivate a climate of high performance Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results Utilize training and development opportunities to effectively support growth and development to drive performance Operations
Oversee team inboxes to ensure timely, high-quality client communication Hold the team accountable to response-time and follow-up expectations Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement Ensure exceptional operational support to drive sales and service Manage efficient back of house and ensure consistency with established operational procedures Identify and execute efficiencies and best practices Ensure compliance with all internal control procedures Act as liaison between sourcing, production team and sales team as well as to other departments within the company About You
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service Deep knowledge of diamonds, including quality assessment, grading, and industry standards Passion for luxury products, fashion trends, and a keen eye for design aesthetics Strong analytical skills to interpret sales data and make data-driven decisions Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment Requirements
10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role Strong leadership and team management skills, with the ability to inspire and motivate sales professionals Proficiency in CRM software or other sales tools Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus Details
Full-time role, based between our Midtown NYC office and our SoHo boutique Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed 401k with employer match program Generous employee discounts on our fine jewelry Paid time off, including an extra allowance of 3 days annually for religious observances The salary for this position is $130,000, commensurate with experience
#J-18808-Ljbffr
Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual sales plans Deepen client relationships by delivering a personalized and elevated experience that builds loyalty Manage and motivate the team to consistently achieve or exceed sales targets Develop sales tactics with the sales team to increase closing rate Ensure the team follows CRM guidelines and maintains consistent and timely communication with clients Lead client development strategies to cultivate new clients Drive business through key product pillars and KPIs Service
Execute in all things with a client-centric approach Handle all customer escalations across Bespoke and fine jewelry Lead, model and coach based on client feedback and elevate the Ring Concierge experience Provide management presence in the showroom or boutique, coaching the team and ensuring the highest standards of client experience are being delivered at all times Optimize hospitality to create unique experiences Take action on client feedback to improve customer service In tandem with the customer care team, handle all client escalations promptly and effectively, ensuring their concerns and issues are addressed in a timely manner Talent
Attract, hire, and retain top talent to cultivate a climate of high performance Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results Utilize training and development opportunities to effectively support growth and development to drive performance Operations
Oversee team inboxes to ensure timely, high-quality client communication Hold the team accountable to response-time and follow-up expectations Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement Ensure exceptional operational support to drive sales and service Manage efficient back of house and ensure consistency with established operational procedures Identify and execute efficiencies and best practices Ensure compliance with all internal control procedures Act as liaison between sourcing, production team and sales team as well as to other departments within the company About You
Excellent communication and interpersonal skills to build rapport with clients and provide exceptional customer service Deep knowledge of diamonds, including quality assessment, grading, and industry standards Passion for luxury products, fashion trends, and a keen eye for design aesthetics Strong analytical skills to interpret sales data and make data-driven decisions Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment Requirements
10-15 years of experience in luxury sales, preferably in the diamond or high-end jewelry industry, with a minimum of 3-5 years of experience in a managerial role Strong leadership and team management skills, with the ability to inspire and motivate sales professionals Proficiency in CRM software or other sales tools Accredited Jewelry Professional or Graduate Gemologist degree from GIA, a plus Details
Full-time role, based between our Midtown NYC office and our SoHo boutique Showroom Hours: 9:00 am to 6:00 pm and SoHo boutique retail hours as needed 401k with employer match program Generous employee discounts on our fine jewelry Paid time off, including an extra allowance of 3 days annually for religious observances The salary for this position is $130,000, commensurate with experience
#J-18808-Ljbffr