Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth with over 5500+ employees globally and operations in 32 countries.
We provide staffing solutions to address the current talent gap: Right Talent Right Time Right Place Right Price, and act as a Career Coach to our consultants.
Job Details
Job Title:
Customer Business Manager Location:
Grand Forks, ND Duration:
6+ Months Responsibilities
This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. The CBMI manages the continuous improvement process while meeting required metrics and influencing required change, conformance, and governance. Ideal candidate will be a seasoned technical lead and business manager with high-tech knowledge of HVAC, Client, Electrical, Fire and security systems. Understand contract terms and conditions and customer expectations at a detailed level and take ownership for outcomes. Provide timely and effective communications with all employee levels within the project, the Customer's organization, and client. Build a strong win-win relationship. Work closely with the Customer to ensure alignment with contract requirements and operational policies. Provide technical and management direction to maintenance management service contractor. Establish process performance metrics around work requests by scheduling, tracking, analyzing, and reporting performance in terms of completion, quality, safety, costs, and customer satisfaction. Take corrective actions as needed to bring about required change. Review and proactively establish procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner. Manage, direct and schedule day-to-day and long-range activities to ensure that all contract requirements and site supervision and staff procedures are properly implemented. Manage staff, including hiring, promotions, recognition, discipline, and performance management. Plan, direct, and monitor performance objectives. Select and train all project employees and administer client policies, procedures, and standards to ensure that client employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the Customer's expectations. Serve as a role model, mentor, and valued resource for the Customer and client. Share process improvements and lessons learned with peers. Experience directing, planning, developing and implementing strategic and operational plans. Experience in management of multi-disciplinary teams and working groups. Lead Customer meetings. Oversee performance reviews for all on-site FM Team members and primary subcontractors. Manage Contract Compliance requirements. Perform periodic planned and random site evaluation inspections to continuously monitor frontline performance. Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required. Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement. Qualifications
Bachelor's Degree in either Business, Mechanical Engineering, Electrical or equivalent experience in a Facility Management discipline with 10 years or more experience. Five years of HVAC, Facilities, Housing, or a parallel industry. Ability to work with the customer's KPI and think strategically for long- and short-term process improvements that will improve safety, reliability, and energy costs. Thorough understanding of contracts, contract interpretation, SOPs, KPI's and their interrelation with P3 model. Two years of management leadership experience. Demonstrated ability to communicate effectively with internal and external customers. Operations knowledge of disciplines in Engineering, Property Management, and sales. Advanced MS Office skills, including Excel and PowerPoint, and process improvement software. Awards and Accolades
America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing Industry Analysts (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years (top 1.26% of companies on the list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1 (Act1 Group) Gabe S Sr. Delivery Manager Net2Source Inc. Global HQ Address 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024 Contact No.: (201) 422-2110 | Fax: (201) 221-8131| Email: gabe@net2source.com Web: www.net2source.com
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Job Title:
Customer Business Manager Location:
Grand Forks, ND Duration:
6+ Months Responsibilities
This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. The CBMI manages the continuous improvement process while meeting required metrics and influencing required change, conformance, and governance. Ideal candidate will be a seasoned technical lead and business manager with high-tech knowledge of HVAC, Client, Electrical, Fire and security systems. Understand contract terms and conditions and customer expectations at a detailed level and take ownership for outcomes. Provide timely and effective communications with all employee levels within the project, the Customer's organization, and client. Build a strong win-win relationship. Work closely with the Customer to ensure alignment with contract requirements and operational policies. Provide technical and management direction to maintenance management service contractor. Establish process performance metrics around work requests by scheduling, tracking, analyzing, and reporting performance in terms of completion, quality, safety, costs, and customer satisfaction. Take corrective actions as needed to bring about required change. Review and proactively establish procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner. Manage, direct and schedule day-to-day and long-range activities to ensure that all contract requirements and site supervision and staff procedures are properly implemented. Manage staff, including hiring, promotions, recognition, discipline, and performance management. Plan, direct, and monitor performance objectives. Select and train all project employees and administer client policies, procedures, and standards to ensure that client employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the Customer's expectations. Serve as a role model, mentor, and valued resource for the Customer and client. Share process improvements and lessons learned with peers. Experience directing, planning, developing and implementing strategic and operational plans. Experience in management of multi-disciplinary teams and working groups. Lead Customer meetings. Oversee performance reviews for all on-site FM Team members and primary subcontractors. Manage Contract Compliance requirements. Perform periodic planned and random site evaluation inspections to continuously monitor frontline performance. Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required. Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement. Qualifications
Bachelor's Degree in either Business, Mechanical Engineering, Electrical or equivalent experience in a Facility Management discipline with 10 years or more experience. Five years of HVAC, Facilities, Housing, or a parallel industry. Ability to work with the customer's KPI and think strategically for long- and short-term process improvements that will improve safety, reliability, and energy costs. Thorough understanding of contracts, contract interpretation, SOPs, KPI's and their interrelation with P3 model. Two years of management leadership experience. Demonstrated ability to communicate effectively with internal and external customers. Operations knowledge of disciplines in Engineering, Property Management, and sales. Advanced MS Office skills, including Excel and PowerPoint, and process improvement software. Awards and Accolades
America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing Industry Analysts (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years (top 1.26% of companies on the list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1 (Act1 Group) Gabe S Sr. Delivery Manager Net2Source Inc. Global HQ Address 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024 Contact No.: (201) 422-2110 | Fax: (201) 221-8131| Email: gabe@net2source.com Web: www.net2source.com
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