Patient Account Representative
Trinity Employment Specialists, Oklahoma City, Oklahoma, United States, 73101
Patient Account Representative
Oklahoma City, OK | $18/hour
Job Summary
A busy surgical practice is seeking a
full-time Patient Account Representative
to support patient billing and collections. This role is responsible for managing patient accounts with a primary focus on
reducing patient accounts receivable
while delivering exceptional customer service. The ideal candidate communicates professionally and courteously with patients to explain account balances, resolve billing questions, and establish payment arrangements. This position follows established policies and procedures and requires the ability to take direction, apply instructions accurately, and work independently when appropriate. Responsibilities and Duties
Answer incoming calls regarding patient statements and balances, providing friendly, accurate, and timely customer service Research patient accounts to resolve billing questions or discrepancies Assist walk-in patients with account-related concerns Process daily reconciliation of payment batches Review reports and task queues for patients with outstanding balances Update patient charts with accurate and current insurance information Contact patients regarding delinquent balances and follow established collection procedures Review reports prior to patient appointments to discuss balances and establish payment arrangements as needed Prepare collection statements and required documentation for external collections Assist with patient registration and checkout processes Review patient accounts to identify current and delinquent balances Assist in preparing surgical estimates Process paper correspondence with insurance companies and assist with preparation of secondary claims Perform additional duties as assigned by management Qualifications
High school diploma or equivalent required;
Associate degree preferred Minimum of
one year of experience
in medical billing and collections Neurosurgery or Orthopedic Surgery experience preferred Working knowledge of medical insurance and billing processes Workers Compensation experience a plus Excellent verbal and written communication skills Demonstrated ability to work independently and follow established procedures Basic computer proficiency;
NextGen experience preferred #MED
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* Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts. * Record information about financial status of customers and status of collection efforts. * Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. * Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. * Locate and monitor overdue accounts, using computers and a variety of automated systems. * Advise customers of necessary actions and strategies for debt repayment. * Answer customer questions regarding problems with their accounts. * Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
A busy surgical practice is seeking a
full-time Patient Account Representative
to support patient billing and collections. This role is responsible for managing patient accounts with a primary focus on
reducing patient accounts receivable
while delivering exceptional customer service. The ideal candidate communicates professionally and courteously with patients to explain account balances, resolve billing questions, and establish payment arrangements. This position follows established policies and procedures and requires the ability to take direction, apply instructions accurately, and work independently when appropriate. Responsibilities and Duties
Answer incoming calls regarding patient statements and balances, providing friendly, accurate, and timely customer service Research patient accounts to resolve billing questions or discrepancies Assist walk-in patients with account-related concerns Process daily reconciliation of payment batches Review reports and task queues for patients with outstanding balances Update patient charts with accurate and current insurance information Contact patients regarding delinquent balances and follow established collection procedures Review reports prior to patient appointments to discuss balances and establish payment arrangements as needed Prepare collection statements and required documentation for external collections Assist with patient registration and checkout processes Review patient accounts to identify current and delinquent balances Assist in preparing surgical estimates Process paper correspondence with insurance companies and assist with preparation of secondary claims Perform additional duties as assigned by management Qualifications
High school diploma or equivalent required;
Associate degree preferred Minimum of
one year of experience
in medical billing and collections Neurosurgery or Orthopedic Surgery experience preferred Working knowledge of medical insurance and billing processes Workers Compensation experience a plus Excellent verbal and written communication skills Demonstrated ability to work independently and follow established procedures Basic computer proficiency;
NextGen experience preferred #MED
?TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter.
Please visit the
Career Center
on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!
* Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts. * Record information about financial status of customers and status of collection efforts. * Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. * Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. * Locate and monitor overdue accounts, using computers and a variety of automated systems. * Advise customers of necessary actions and strategies for debt repayment. * Answer customer questions regarding problems with their accounts. * Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.