Customer Service Representative
Providence Health & Services, Seattle, Washington, United States, 98101
Customer Service Representative
This role is responsible for ensuring that patient, physician, and third-party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. In addition, the Customer Service Representative serves as a key member of the payor team to help maximize cash flow and reimbursement for the hospitals through diligent follow-up on unpaid balances. Key Responsibilities: Ensure patient, physician, and third-party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively. Follow SHS policies and procedures while managing all billing-related inquiries. Function as a member of the payor team to support maximum cash flow and reimbursement for the hospitals. Follow up on unpaid account balances to help ensure timely and accurate payment. Providence Swedish caregivers are not simply valued
they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Medical terminology and medical coding training in an accredited school --or-- equivalent on-the-job training in a hospital patient services role 2 years of experience in customer service Preferred Qualifications: Experience in a call center environment Why Join Providence Swedish? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more.
This role is responsible for ensuring that patient, physician, and third-party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. In addition, the Customer Service Representative serves as a key member of the payor team to help maximize cash flow and reimbursement for the hospitals through diligent follow-up on unpaid balances. Key Responsibilities: Ensure patient, physician, and third-party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively. Follow SHS policies and procedures while managing all billing-related inquiries. Function as a member of the payor team to support maximum cash flow and reimbursement for the hospitals. Follow up on unpaid account balances to help ensure timely and accurate payment. Providence Swedish caregivers are not simply valued
they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Medical terminology and medical coding training in an accredited school --or-- equivalent on-the-job training in a hospital patient services role 2 years of experience in customer service Preferred Qualifications: Experience in a call center environment Why Join Providence Swedish? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more.