Customer Service Representative
Are you a people person who wants to make a difference? This role is responsible for ensuring that patient, physician, and third-party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. In addition, the customer service representative serves as a key member of the payor team to help maximize cash flow and reimbursement for the hospitals through diligent follow-up on unpaid balances. Key responsibilities include: Ensuring patient, physician, and third-party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively. Following SHS policies and procedures while managing all billing-related inquiries. Functioning as a member of the payor team to support maximum cash flow and reimbursement for the hospitals. Following up on unpaid account balances to help ensure timely and accurate payment. Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications: Medical terminology and medical coding training in an accredited school or equivalent on-the-job training in a hospital patient services role. Two years of experience in customer service. Preferred qualifications: Experience in a call center environment. Why join Providence Swedish? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. At Providence, our strength lies in our promise of "know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.
Are you a people person who wants to make a difference? This role is responsible for ensuring that patient, physician, and third-party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. In addition, the customer service representative serves as a key member of the payor team to help maximize cash flow and reimbursement for the hospitals through diligent follow-up on unpaid balances. Key responsibilities include: Ensuring patient, physician, and third-party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively. Following SHS policies and procedures while managing all billing-related inquiries. Functioning as a member of the payor team to support maximum cash flow and reimbursement for the hospitals. Following up on unpaid account balances to help ensure timely and accurate payment. Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications: Medical terminology and medical coding training in an accredited school or equivalent on-the-job training in a hospital patient services role. Two years of experience in customer service. Preferred qualifications: Experience in a call center environment. Why join Providence Swedish? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. At Providence, our strength lies in our promise of "know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.