Description
Are you a people person who wants to make a difference? This role ensures that patient, physician, and third‑party requests and questions related to medical billing are handled promptly, courteously, and thoroughly in accordance with SHS policies and procedures. The Customer Service Representative is a key member of the payor team, helping to maximize cash flow and reimbursement for the hospitals through diligent follow‑up on unpaid balances.
Key Responsibilities
Ensure patient, physician, and third‑party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively.
Follow SHS policies and procedures while managing all billing‑related inquiries.
Function as a member of the payor team to support maximum cash flow and reimbursement for the hospitals.
Follow up on unpaid account balances to help ensure timely and accurate payment.
Required Qualifications
Medical terminology and medical coding training in an accredited school – or equivalent on‑the‑job training in a hospital patient services role.
2 years of experience in customer service.
Preferred Qualifications
Experience in a call center environment.
Why Join Providence Swedish? Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
About Providence At Providence, our strength lies in our promise of “Know me, care for me, ease my way.” Working in our family of organizations means that, regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
#J-18808-Ljbffr
Key Responsibilities
Ensure patient, physician, and third‑party requests and questions regarding medical billing issues are addressed and resolved promptly, courteously, and comprehensively.
Follow SHS policies and procedures while managing all billing‑related inquiries.
Function as a member of the payor team to support maximum cash flow and reimbursement for the hospitals.
Follow up on unpaid account balances to help ensure timely and accurate payment.
Required Qualifications
Medical terminology and medical coding training in an accredited school – or equivalent on‑the‑job training in a hospital patient services role.
2 years of experience in customer service.
Preferred Qualifications
Experience in a call center environment.
Why Join Providence Swedish? Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
About Providence At Providence, our strength lies in our promise of “Know me, care for me, ease my way.” Working in our family of organizations means that, regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
#J-18808-Ljbffr