Federal Customer Account Representative
Hexagon US Federal, Chantilly, Virginia, United States, 20153
Federal Customer Account Representative
Hexagon US Federal is a proxy-governed subsidiary of Hexagon AB providing an ever expanding portfolio of Hexagon Technologies to U.S. Federal Government organizations, including defense and intelligence agencies to meet a variety of mission requirements. With our unique capabilities and experience we transform state-of-the-art commercial technology into mission-specific solutions for our customers, partnering with them to solve their most challenging problems. Role Overview
The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account healthhelping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle. This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction. Key Responsibilities: Field Sales & Account Support
Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories Assist with lead qualification, discovery support, and early-stage customer engagement Coordinate meetings, demos, briefings, and follow-ups with government stakeholders Assist in the development of sales documentation, quotes, and account materials Maintain accurate account, opportunity, and activity records in CRM systems Identify expansion or upsell signals and route opportunities to the appropriate field seller Key Responsibilities: Inside Sales Activities
Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts Reinforce solution value aligned to agency mission outcomes Key Responsibilities: Customer Success & Account Continuity
Serve as a consistent point of contact for assigned customers alongside the field seller Support customer onboarding and internal handoffs following contract award Conduct regular check-ins to drive adoption and customer satisfaction Identify risks to account health and escalate issues proactively Support renewal preparation by reinforcing value and coordinating with sales and delivery teams Gather customer feedback and share insights with sales, product, and leadership stakeholders Qualifications: Required
13+ years of experience in inside sales, account support, customer success, or related roles Strong written and verbal communication skills Ability to manage multiple Federal accounts and priorities simultaneously Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Customer-focused mindset with strong organizational skills Must be a US Citizen Must live within the greater DMV area with reasonable commute to the Chantilly office Qualifications: Preferred
Experience supporting Federal or public sector sales teams Familiarity with Federal procurement environments and partner-led sales motions Experience working with primes, system integrators, or channel partners Exposure to SaaS, cloud, and/or Geospatial technologies Key Skills & Attributes
Highly organized and detail-oriented Professional, polished communicator comfortable with Federal stakeholders Proactive and solutions-oriented Comfortable working cross-functionally with sales, delivery, and operations teams Able to balance customer advocacy with revenue-support objectives At Hexagon US Federal, we prioritize a secure and thorough hiring process. Be aware that we will never extend an employment offer without a careful review and interview process, and all official communications from our representatives will come from a verified Hexagon US Federal email address, never requesting upfront fees or sensitive information. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Ability to remain in a stationary position and operate a computer for extended periods. Occasional ability to move or transport items up to 25 pounds. Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety. Manage multiple tasks, prioritize, and maintain focus in dynamic environments. Demonstrate strong problem-solving, critical thinking, and analytical skills. Maintain consistent attendance, punctuality, and high professional standards. Work Environment: Work is performed primarily in a professional office and/or remote home office environment, subject to typical conditions. Required Security Clearance: None Travel: 10% In return, we provide: Competitive health care plans with savings accounts Dental and vision plans 401k with 100% company match up to 6%, with immediate vesting on company match Life and disability insurance Learning Management System with robust offerings Tuition Reimbursement Program Flexible working arrangements where possible 13 paid holidays per year Veterans' focused Employee Resources Group with regular educational sessions and communications Leadership Development Program with multiple learning options Hexagon US Federal is an Equal Employment Opportunity Employer. We comply with all applicable federal anti-discrimination laws and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and need an accommodation due to a disability, you may use the following email address, hr@hexagonusfederal.com and/or phone number (703) 264-5600 to contact us about your interest in employment with Hexagon US Federal. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability status, or any other protected class covered by federal, state, or local law. Hexagon US Federal participates in E-Verify.
Hexagon US Federal is a proxy-governed subsidiary of Hexagon AB providing an ever expanding portfolio of Hexagon Technologies to U.S. Federal Government organizations, including defense and intelligence agencies to meet a variety of mission requirements. With our unique capabilities and experience we transform state-of-the-art commercial technology into mission-specific solutions for our customers, partnering with them to solve their most challenging problems. Role Overview
The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account healthhelping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle. This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction. Key Responsibilities: Field Sales & Account Support
Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories Assist with lead qualification, discovery support, and early-stage customer engagement Coordinate meetings, demos, briefings, and follow-ups with government stakeholders Assist in the development of sales documentation, quotes, and account materials Maintain accurate account, opportunity, and activity records in CRM systems Identify expansion or upsell signals and route opportunities to the appropriate field seller Key Responsibilities: Inside Sales Activities
Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts Reinforce solution value aligned to agency mission outcomes Key Responsibilities: Customer Success & Account Continuity
Serve as a consistent point of contact for assigned customers alongside the field seller Support customer onboarding and internal handoffs following contract award Conduct regular check-ins to drive adoption and customer satisfaction Identify risks to account health and escalate issues proactively Support renewal preparation by reinforcing value and coordinating with sales and delivery teams Gather customer feedback and share insights with sales, product, and leadership stakeholders Qualifications: Required
13+ years of experience in inside sales, account support, customer success, or related roles Strong written and verbal communication skills Ability to manage multiple Federal accounts and priorities simultaneously Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Customer-focused mindset with strong organizational skills Must be a US Citizen Must live within the greater DMV area with reasonable commute to the Chantilly office Qualifications: Preferred
Experience supporting Federal or public sector sales teams Familiarity with Federal procurement environments and partner-led sales motions Experience working with primes, system integrators, or channel partners Exposure to SaaS, cloud, and/or Geospatial technologies Key Skills & Attributes
Highly organized and detail-oriented Professional, polished communicator comfortable with Federal stakeholders Proactive and solutions-oriented Comfortable working cross-functionally with sales, delivery, and operations teams Able to balance customer advocacy with revenue-support objectives At Hexagon US Federal, we prioritize a secure and thorough hiring process. Be aware that we will never extend an employment offer without a careful review and interview process, and all official communications from our representatives will come from a verified Hexagon US Federal email address, never requesting upfront fees or sensitive information. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Ability to remain in a stationary position and operate a computer for extended periods. Occasional ability to move or transport items up to 25 pounds. Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety. Manage multiple tasks, prioritize, and maintain focus in dynamic environments. Demonstrate strong problem-solving, critical thinking, and analytical skills. Maintain consistent attendance, punctuality, and high professional standards. Work Environment: Work is performed primarily in a professional office and/or remote home office environment, subject to typical conditions. Required Security Clearance: None Travel: 10% In return, we provide: Competitive health care plans with savings accounts Dental and vision plans 401k with 100% company match up to 6%, with immediate vesting on company match Life and disability insurance Learning Management System with robust offerings Tuition Reimbursement Program Flexible working arrangements where possible 13 paid holidays per year Veterans' focused Employee Resources Group with regular educational sessions and communications Leadership Development Program with multiple learning options Hexagon US Federal is an Equal Employment Opportunity Employer. We comply with all applicable federal anti-discrimination laws and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and need an accommodation due to a disability, you may use the following email address, hr@hexagonusfederal.com and/or phone number (703) 264-5600 to contact us about your interest in employment with Hexagon US Federal. All qualified applicants will receive consideration for employment without regard to protected veteran status, disability status, or any other protected class covered by federal, state, or local law. Hexagon US Federal participates in E-Verify.