We’re looking for a sharp, energetic, and hands-on Social Media & Customer Engagement Manager to join a fast-growing online entertainment business operating in global markets.
This is a hybrid role combining social media management, community engagement, and customer support - ideal for someone who thrives in dynamic environments and knows how to communicate clearly, smartly, and discreetly with users. What You’ll Do
Manage day-to-day social media activity across multiple platforms (posting, engagement, moderation).
Communicate directly with users via chat, email, and social channels.
Handle customer inquiries, issues, and feedback with empathy and professionalism.
Moderate user-generated content and communities according to platform guidelines.
Work closely with operations and marketing teams to improve user experience and retention.
Identify recurring user issues and proactively suggest improvements to flows and messaging.
Help shape tone of voice, communication standards, and engagement playbooks.
What We’re Looking For
Experience in social media management and/or customer support for online platforms.
Comfortable working in an adult / online entertainment / dating vertical environment.
Strong written English (additional languages are a plus).
Highly communicative, service-oriented, and emotionally intelligent.
Organized, reliable, and able to manage multiple conversations simultaneously.
Not easily embarrassed, judgmental, or uncomfortable with adult-facing users.
Hands-on, proactive, and eager to grow with the company.
Why Join
Be part of an early-stage operation with real impact on product and brand.
Work closely with leadership and influence how the company communicates with users.
Opportunity to grow into more senior roles in community, operations, or marketing.
Supportive environment with existing infrastructure and backing.
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This is a hybrid role combining social media management, community engagement, and customer support - ideal for someone who thrives in dynamic environments and knows how to communicate clearly, smartly, and discreetly with users. What You’ll Do
Manage day-to-day social media activity across multiple platforms (posting, engagement, moderation).
Communicate directly with users via chat, email, and social channels.
Handle customer inquiries, issues, and feedback with empathy and professionalism.
Moderate user-generated content and communities according to platform guidelines.
Work closely with operations and marketing teams to improve user experience and retention.
Identify recurring user issues and proactively suggest improvements to flows and messaging.
Help shape tone of voice, communication standards, and engagement playbooks.
What We’re Looking For
Experience in social media management and/or customer support for online platforms.
Comfortable working in an adult / online entertainment / dating vertical environment.
Strong written English (additional languages are a plus).
Highly communicative, service-oriented, and emotionally intelligent.
Organized, reliable, and able to manage multiple conversations simultaneously.
Not easily embarrassed, judgmental, or uncomfortable with adult-facing users.
Hands-on, proactive, and eager to grow with the company.
Why Join
Be part of an early-stage operation with real impact on product and brand.
Work closely with leadership and influence how the company communicates with users.
Opportunity to grow into more senior roles in community, operations, or marketing.
Supportive environment with existing infrastructure and backing.
#J-18808-Ljbffr