Commercial Specialist, Strategic Accounts
Dover Food Retail, Conyers, Georgia, United States, 30207
Overview
DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hillphoenix and Anthony.
Job Title:
Commercial Specialist, Strategic Accounts
Location:
Remote
What We Are Looking For The Commercial Specialist, Strategic Accounts is a key role in supporting our strategic accounts. This role is critical in our efforts to maintain our market share. This position is responsible for customer interface and management, supporting the SAM in all areas. It will include assisting in design and application of highly customizable products to meet the customer’s refrigeration display equipment requirements, particularly related to the CO2 multiple product lines Hill-Phoenix offers. The role also acts as a senior project manager, managing a team of product managers, with close customer contact for equipment, engineering design, pricing, delivery, and installation, working with contractors, operations, purchasing, engineers, other internal sales personnel, and customer stakeholders.
What You Will Be Responsible For In This Role
Deliver consultative selling and drive customer demand shaping
Interact with the customer’s procurement team and engineering team, customers and/or outside sales to determine requirements and specifications for jobs to be designed
Review customer fixture plans and build future order requirements for equipment
Manage Salesforce forecast data and daily handling of administrative duties
Determine proper system/equipment type to meet the customer’s needs
Partner with Field Support Team on warranty and operational issues and coordinate systems start-up support
Lead and collaborate with other departments to ensure projects are carried through from quote to installation
Influence customers with remodel requirements, suggesting new equipment and/or field modifications
Liaise between vendors, engineering contractors, customers, and internal parties to deliver best value
Identify opportunities for product rationalization and cost reduction
Other duties as assigned
Qualifications Basic qualifications
Bachelor’s Degree with 10 to 15 years’ experience within the refrigeration equipment industry; or
Technical Degree or equivalent apprenticeship in HVAC/R with 8+ years’ experience in refrigeration; and
2+ years of application engineering experience
Preferred qualifications
Familiarity with AutoCAD drawings
To Be a Great Fit For The Role
Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at an advanced beginner to intermediate level
Strong experience with customer-facing communications in relation to industrial refrigeration systems and display fixtures
Ability to interpret store layout and fixture plans
Strong problem-solving ability
Ability to adapt quickly in a fast-paced environment
Works well under pressure with deadlines and shifting priorities
Ability to manage multiple projects and tasks
History of continuous improvement and change management
Strong mechanical ability and intellectual curiosity
Travel up to 15%
Focus on customer needs and teamwork; ability to lead and make timely decisions in the best interest of the customer and organization
Values and Why You Should Join Our Team The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality. Our values define Dover to shareholders, customers, prospective employees, and ourselves. These values must be expressed in our work and guide decisions and performance.
Collaborative entrepreneurial spirit
Winning through customers
Respects and values people
Expectations for results
High ethical standards, openness, and trust
Benefits
Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
Work Arrangement: Remote
Pay Range: $145,000.00 - $156,000.00
The statements herein describe the general nature and level of work being performed by employees and are not intended to be an exhaustive list of responsibilities. They do not constitute a contract of employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination. Attention Applicants: if you require a reasonable accommodation to complete any part of the application process, please contact BOT@doverfoodretail.com with Job Requisition Number, Job Title, and Location.
#J-18808-Ljbffr
Job Title:
Commercial Specialist, Strategic Accounts
Location:
Remote
What We Are Looking For The Commercial Specialist, Strategic Accounts is a key role in supporting our strategic accounts. This role is critical in our efforts to maintain our market share. This position is responsible for customer interface and management, supporting the SAM in all areas. It will include assisting in design and application of highly customizable products to meet the customer’s refrigeration display equipment requirements, particularly related to the CO2 multiple product lines Hill-Phoenix offers. The role also acts as a senior project manager, managing a team of product managers, with close customer contact for equipment, engineering design, pricing, delivery, and installation, working with contractors, operations, purchasing, engineers, other internal sales personnel, and customer stakeholders.
What You Will Be Responsible For In This Role
Deliver consultative selling and drive customer demand shaping
Interact with the customer’s procurement team and engineering team, customers and/or outside sales to determine requirements and specifications for jobs to be designed
Review customer fixture plans and build future order requirements for equipment
Manage Salesforce forecast data and daily handling of administrative duties
Determine proper system/equipment type to meet the customer’s needs
Partner with Field Support Team on warranty and operational issues and coordinate systems start-up support
Lead and collaborate with other departments to ensure projects are carried through from quote to installation
Influence customers with remodel requirements, suggesting new equipment and/or field modifications
Liaise between vendors, engineering contractors, customers, and internal parties to deliver best value
Identify opportunities for product rationalization and cost reduction
Other duties as assigned
Qualifications Basic qualifications
Bachelor’s Degree with 10 to 15 years’ experience within the refrigeration equipment industry; or
Technical Degree or equivalent apprenticeship in HVAC/R with 8+ years’ experience in refrigeration; and
2+ years of application engineering experience
Preferred qualifications
Familiarity with AutoCAD drawings
To Be a Great Fit For The Role
Ability to use Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at an advanced beginner to intermediate level
Strong experience with customer-facing communications in relation to industrial refrigeration systems and display fixtures
Ability to interpret store layout and fixture plans
Strong problem-solving ability
Ability to adapt quickly in a fast-paced environment
Works well under pressure with deadlines and shifting priorities
Ability to manage multiple projects and tasks
History of continuous improvement and change management
Strong mechanical ability and intellectual curiosity
Travel up to 15%
Focus on customer needs and teamwork; ability to lead and make timely decisions in the best interest of the customer and organization
Values and Why You Should Join Our Team The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality. Our values define Dover to shareholders, customers, prospective employees, and ourselves. These values must be expressed in our work and guide decisions and performance.
Collaborative entrepreneurial spirit
Winning through customers
Respects and values people
Expectations for results
High ethical standards, openness, and trust
Benefits
Medical, Dental, and Vision
401k Retirement Plan
Flexible Spending
Paid Holidays
Work Arrangement: Remote
Pay Range: $145,000.00 - $156,000.00
The statements herein describe the general nature and level of work being performed by employees and are not intended to be an exhaustive list of responsibilities. They do not constitute a contract of employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination. Attention Applicants: if you require a reasonable accommodation to complete any part of the application process, please contact BOT@doverfoodretail.com with Job Requisition Number, Job Title, and Location.
#J-18808-Ljbffr