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(USA) Tire and Battery Service Advisor

Sam’s Club, Gilbert, Arizona, United States, 85233

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Position Summary Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources and mentor new technicians while communicating and developing interpersonal skills for providing safe and efficient customer service.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS Tire Pressure Monitoring systems, product specifications, and seasonality, while showing proficiency with Point of Sale systems and both phone and in‑person selling techniques.

Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement by utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training—adapting to new tools and encouraging others to use them.

Communicates equipment, tools and supplies needs, leads tracking and monitoring of returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory, performs audits, applies safety and compliance standards, reports complaints, safety hazards and problems with products, services and work areas, completes paperwork, logs and other required documentation, ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures, and identifies member needs, assists members with purchasing decisions and resolves issues and concerns.

Acts as a brand advocate by valuing the members’ experience in the area, modeling high quality service and products, developing, influencing and inspiring others for working in a respectful, supportive and team‑oriented style, understanding roadblocks and assisting in training team members.

Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy.

Completes work assignments and priorities by using policies, data and resources to collaborate with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending way to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

Embraces differences in people, cultures, ideas and experiences to create a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive, perform and help attract the best talent.

Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, strengthens the team by helping develop and mentor others, and recognizes others’ contributions and accomplishments.

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values; supports and fosters our culture; holds oneself and others accountable; and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.

Acts in a selfless manner, consistently humble, self‑aware, honest, fair and transparent.

Delivers results while putting the customer first, makes decisions based on reliable information, balances short‑and long‑term and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase, and company‑paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO used for vacation, sick leave, holidays or other purposes.

Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are fully paid by Walmart.

Eligibility requirements may apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Compensation The hourly wage range for this position is $18.00 to $25.00*.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Valid state‑issued driver’s license.

18 years of age or older.

Preferred Qualifications

Auto service industry experience.

Retail Experience.

Primary Location: 2621 S Market St, Gilbert, AZ 85295‑1301, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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