Position : Customer Service Representative, Patient Solutions
Company:
Assist Rx Duration:
2-month contract (with potential extensions) Office Location:
Remote,
Orlando, FL 32819 Shifts : 40 hours per week 8:30am - 4:30pm 9:30am - 6:30pm 11:30am-8:00pm Interviews:
1 round virtual Start Date:
2/9
Desired Skillset: High school diploma or GED required Experience in a call center or customer service environment Strong computer skills, including Microsoft Office Reliable transportation & valid driver's license Pharma, medical insurance, or healthcare experience in a customer service-related role High-speed internet is required for remote work
Day-to-Day Responsibilities: Serve as the first point of contact for patients, medical professionals, and family members. Assess the reason for each call, determine urgency, and route it to the right team. Provide clear information about Patient Solutions programs and enroll new customers. Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met. Enter data from incoming documents. Identify and record any potential adverse events. Support special projects and perform additional duties as assigned.
Assist Rx Duration:
2-month contract (with potential extensions) Office Location:
Remote,
Orlando, FL 32819 Shifts : 40 hours per week 8:30am - 4:30pm 9:30am - 6:30pm 11:30am-8:00pm Interviews:
1 round virtual Start Date:
2/9
Desired Skillset: High school diploma or GED required Experience in a call center or customer service environment Strong computer skills, including Microsoft Office Reliable transportation & valid driver's license Pharma, medical insurance, or healthcare experience in a customer service-related role High-speed internet is required for remote work
Day-to-Day Responsibilities: Serve as the first point of contact for patients, medical professionals, and family members. Assess the reason for each call, determine urgency, and route it to the right team. Provide clear information about Patient Solutions programs and enroll new customers. Document all interactions in the patient database and follow up as needed by contacting physician offices, pharmacies, or other partners to ensure patient needs are met. Enter data from incoming documents. Identify and record any potential adverse events. Support special projects and perform additional duties as assigned.